Gotomypc is a popular remote desktop application that lets you access your computer from anywhere. Sometimes, users face the frustrating issue where Gotomypc shows “Waiting for the host computer to connect” and doesn’t connect properly. This error can interrupt your workflow and prevent you from accessing your files or programs remotely.
Fixing this problem usually involves checking your network, software settings, and sometimes your computer’s system settings. Fortunately, most solutions are straightforward and don’t require advanced technical knowledge.
In this guide, we will walk you through simple, step-by-step instructions to resolve the “Waiting for the host computer to connect” error on Windows 11. Follow each step carefully to get your remote connection up and running smoothly again.
Let’s begin by understanding the quick checks you should perform before diving into more detailed troubleshooting.
Quick Note: Prerequisites and Basic Checks
- Ensure the host PC is powered on: The computer you want to connect to must be turned on and not in sleep mode.
- Check your internet connection: Both the host and client computers need stable internet access for Gotomypc to work properly.
- Verify Gotomypc software is installed and up to date: Use the latest version on both computers to avoid compatibility issues.
- Confirm correct login credentials: Double-check your username and password to avoid authentication errors.
Step 1: Restart Both Computers and Your Router
Sometimes, simple restarts can fix temporary glitches. Start by restarting your host computer (the one you want to access). Also, restart the computer you’re using to connect (client computer).
Next, reboot your internet router. This helps refresh your network connection and resolve any minor connectivity problems that could be causing the delay.
Why this matters: Restarting clears temporary files and resets network settings, often fixing communication issues between devices.
Step 2: Check Host Computer’s Sleep and Power Settings
Windows 11 may put your host computer to sleep or into hibernation, which prevents remote access. To fix this:
- Click the Start button and select Settings.
- Go to System > Power & battery.
- Under Screen and sleep, set “On battery power, put my device to sleep after” and “When plugged in, put my device to sleep after” to Never.
Why this matters: If the host computer sleeps, Gotomypc cannot establish a connection because the system isn’t responsive.
Step 3: Verify Gotomypc Host Software is Running
Gotomypc requires its host software to be active on the computer you want to access. To check this:
- On the host PC, press Ctrl + Shift + Esc to open Task Manager.
- Look under the Processes tab for any Gotomypc-related programs (such as “Host Service” or “Gotomypc Host”).
- If it’s not running, open Gotomypc from the Start menu and sign in to enable the host service.
Why this matters: The host software acts as a bridge for remote connections; if it’s not active, your client won’t connect.
Step 4: Check Firewall and Antivirus Settings
Security software can block Gotomypc from communicating over the internet. To ensure this isn’t the problem:
- Open Windows Security by searching for it in the Start menu.
- Go to Firewall & network protection and click on Allow an app through firewall.
- Find Gotomypc in the list and make sure both Private and Public checkboxes are enabled.
- If Gotomypc is not listed, click Allow another app, browse for the Gotomypc executable, and add it.
- Also, check your third-party antivirus software’s firewall settings to ensure Gotomypc is allowed.
Why this matters: Firewalls can block the network traffic required for Gotomypc to connect to the host computer.
Step 5: Verify Network Settings and Ports
Gotomypc uses specific network ports for communication. If these ports are blocked by your router or network, connection issues may occur.
Typically, Gotomypc uses ports 80 (HTTP) and 443 (HTTPS). Make sure these ports are open:
- Access your router’s admin interface (usually by entering
192.168.1.1or192.168.0.1in your web browser). - Login with your router credentials.
- Look for a section like Port Forwarding or Firewall.
- Ensure ports 80 and 443 are not blocked or restricted.
If you are unsure how to do this, consult your router’s manual or support website.
Step 6: Reinstall Gotomypc Host Software
If none of the above steps work, the host software might be corrupted. To reinstall:
- On the host PC, open Settings > Apps > Installed apps.
- Find Gotomypc and select Uninstall.
- Restart your computer after uninstalling.
- Go to the official Gotomypc website and download the latest host software.
- Install the software, sign in, and configure it again.
Why this matters: A fresh installation often resolves software corruption and configuration issues.
Alternative Method: Use Gotomypc Web Access
If the desktop app still does not connect, try accessing your host computer using Gotomypc’s web portal:
- Open your web browser and go to https://www.gotomypc.com.
- Sign in with your account credentials.
- Attempt to connect to the host computer via the web interface.
This method can sometimes bypass local software or firewall issues.
Frequently Asked Questions (FAQs)
Why does Gotomypc say “Waiting for the host computer to connect”?
This message usually means the host computer is not responding. Common reasons include the host being powered off, asleep, network issues, or the host software not running.
Can I connect if the host computer is in sleep mode?
No. The host computer must be awake and active to accept remote connections. Adjust power settings to prevent sleep while you need remote access.
Do I need to configure my router for Gotomypc?
Most home networks do not require manual configuration, but if you have strict firewall rules or custom router settings, you may need to allow ports 80 and 443.
Is it safe to disable the firewall for Gotomypc?
It is not recommended to disable your firewall completely. Instead, create exceptions for Gotomypc to keep your system secure while allowing remote access.
Why does reinstalling the host software help?
Reinstalling fixes corrupted files or misconfigurations that may prevent the host service from running properly.
When Nothing Works
If you have tried all of the above steps and still cannot connect, consider the following options:
- Contact Gotomypc Support: Visit Gotomypc Support for personalized help.
- Check for Windows Updates: Sometimes, system updates fix underlying network or software compatibility issues.
- Try Alternative Remote Desktop Software: If urgent access is needed, consider tools like Microsoft Remote Desktop or TeamViewer as temporary solutions.
Conclusion
The “Waiting for the host computer to connect” error in Gotomypc is usually caused by simple issues like power settings, network problems, or software not running properly. By following the step-by-step instructions above, you can identify and fix the root cause.
Start with basic checks like restarting devices and verifying network connections. Then, adjust power settings and firewall permissions to ensure smooth communication. If needed, reinstall the host software or use the web portal as an alternative.
Patience and careful troubleshooting will restore your remote connection, allowing you to access your Windows 11 host computer without interruptions.