How to Fix Xbox Error 0x87e11838 on Windows 11: Step-by-Step Solutions

If you are encountering the Xbox error code 0x87e11838 on your Windows 11 PC, it can be frustrating when trying to launch or download games. This error typically relates to issues with your Xbox app or your Microsoft account connection.

Fortunately, there are several straightforward solutions to help you fix this problem and get back to gaming quickly. Each step is designed to be easy to follow, even if you are not very tech-savvy.

In this guide, we will walk you through simple to advanced troubleshooting methods to resolve the error 0x87e11838 on Windows 11.

By following these instructions carefully, you can restore your Xbox app functionality and enjoy your games without interruptions.

Quick Note: Prerequisites and Basic Checks

Before diving into the fixes, ensure the following:

Stable Internet Connection: A reliable internet connection is essential for Xbox services to work properly.
Windows Updates: Your Windows 11 system should be up-to-date to avoid compatibility issues.
Xbox App Updates: Make sure the Xbox app and Microsoft Store are updated to the latest version.
Microsoft Account Sign-In: Confirm that you are signed in to your Microsoft account correctly.

Checking these points can save time and often resolves minor issues without further troubleshooting.

Step 1: Restart Your PC and Xbox App

Sometimes, a simple restart can fix temporary glitches causing the error 0x87e11838.

Close the Xbox app completely by clicking the “X” or right-clicking the app in the taskbar and selecting “Close window.”
Restart your Windows 11 PC by clicking the Start menu, selecting the power icon, and choosing “Restart.”
After your PC restarts, open the Xbox app and try launching the game again.

This step refreshes system processes and network connections, which often clears minor errors.

Step 2: Check Your Xbox App and Microsoft Store Updates

Outdated apps can cause compatibility problems, leading to error codes like 0x87e11838. Updating your apps ensures they have the latest fixes.

Open the Microsoft Store app on your PC.
Click on the profile icon in the top-right corner and select App settings.
Go back and click Library from the left sidebar.
Click Get updates to check for updates for all installed apps, including Xbox.
Allow the updates to download and install, then restart your PC.
Try using the Xbox app again.

Step 3: Sign Out and Sign Back Into Your Microsoft Account

Sometimes the error appears due to authentication issues with your Microsoft account.

Open the Xbox app.
Click on your profile picture or gamer tag in the top-right corner.
Select Sign out.
Close the Xbox app completely.
Reopen the Xbox app and sign back in with your Microsoft account credentials.
Attempt to launch or download your game again.

Signing out and back in refreshes the connection between your account and the Xbox services.

Step 4: Clear the Microsoft Store Cache

The Microsoft Store cache can sometimes become corrupted, causing errors in related apps like Xbox.

Press Win + R on your keyboard to open the Run dialog box.
Type wsreset.exe and press Enter.
A blank Command Prompt window will open, and after about 30 seconds, the Microsoft Store will launch automatically.
Once the Store opens, try using the Xbox app again.

This process clears the cache without affecting your installed apps or settings.

Step 5: Reset the Xbox App

If the previous steps did not help, resetting the Xbox app can fix corrupted data or settings.

Open Settings by pressing Win + I.
Go to Apps > Installed apps or Apps & Features.
Scroll down and find the Xbox app.
Click the three-dot menu next to it and select Advanced options.
Scroll down and click Reset.
Confirm the reset and wait for it to complete.
Open the Xbox app again, sign in, and check if the error persists.

Resetting the app reinstalls it and clears any problematic settings or corrupted files.

Step 6: Run Windows Store Apps Troubleshooter

Windows 11 includes a built-in troubleshooter that can automatically detect and fix issues related to the Microsoft Store and Xbox app.

Open Settings (press Win + I).
Navigate to System > Troubleshoot > Other troubleshooters.
Find Windows Store Apps in the list.
Click Run next to it.
Follow the on-screen instructions to complete the troubleshooting process.
Restart your PC and try the Xbox app again.

This tool automatically scans for problems and applies fixes if possible, saving you manual effort.

Step 7: Check Date and Time Settings

Incorrect date and time settings can cause authentication errors on Microsoft services, including Xbox.

Right-click the date and time in the bottom-right corner of your taskbar.
Select Adjust date and time.
Toggle on Set time automatically and Set time zone automatically.
If already on, toggle them off, wait a few seconds, and toggle them back on.
Restart your PC and verify if the Xbox app works properly.

Step 8: Reinstall the Xbox App (Advanced)

If all else fails, reinstalling the Xbox app can fix deeper issues.

Open Windows PowerShell as an administrator: Search for PowerShell, right-click, and select Run as administrator.
Type the following command to uninstall the Xbox app and press Enter:

Get-AppxPackage *xboxapp* | Remove-AppxPackage

After uninstalling, reinstall the app by following these steps:

Open the Microsoft Store.
Search for Xbox and install the app again.
Launch the Xbox app, sign in, and test if the error is fixed.

This method removes any corrupted files associated with the Xbox app and installs a fresh copy.

Frequently Asked Questions (FAQs)

What does error code 0x87e11838 mean?

This error code generally indicates a problem with your Xbox app or Microsoft account authentication, preventing you from launching or downloading games.

Can this error affect only specific games?

Yes, sometimes the error may appear only when launching certain titles due to licensing or account sync issues.

Is it safe to reset or reinstall the Xbox app?

Yes, resetting or reinstalling the Xbox app does not delete your games or saved data. It only refreshes the app itself.

Do I need to update Windows to fix this error?

Keeping Windows up-to-date is important, as updates often fix bugs and improve compatibility with Xbox services.

Will signing out and back into my Microsoft account delete my game progress?

No, your game progress is stored in the cloud and will not be lost by signing out and back in.

Where can I find official help if these steps don’t work?

You can visit the official Xbox Support website for more personalized assistance.

When Nothing Works: Final Steps

If you have tried all the above solutions and still face the error 0x87e11838, consider the following:

Check Xbox Live Status: Sometimes Xbox services may be down. Visit the Xbox Live Status page to confirm.
Create a New User Profile: Sometimes a corrupted Windows user profile can cause issues. Try creating a new user account and see if the Xbox app works there.
Contact Microsoft Support: Reach out to official Microsoft support via chat or phone for expert help.
Consider System Restore: If the issue started recently, restoring Windows to an earlier point might fix corrupted system files.

Conclusion

Error 0x87e11838 on Windows 11 can interrupt your Xbox gaming experience, but it is usually fixable with simple troubleshooting steps. Start by restarting your PC and checking for updates, then move on to signing out and clearing caches. If needed, reset or reinstall the Xbox app to resolve deeper issues.

By carefully following this guide, you can resolve the error and enjoy your Xbox games smoothly on Windows 11. Remember to keep your system and apps updated, maintain correct date and time settings, and ensure stable internet connectivity for the best experience.

If problems persist, official Xbox support and advanced options like system restore remain available to assist you.