How to Fix Uplay Avatar Not Updating Error on Windows 11: Step-by-Step Solutions

If you are experiencing issues with your Uplay avatar not updating on Windows 11, you are not alone. Many users face this problem despite changing their avatar in the Uplay app or Ubisoft Connect. It can be frustrating when your profile does not reflect the changes you have made.

This guide will walk you through simple, step-by-step solutions to fix the avatar update error. Each method is designed to be easy to follow, even if you are not very familiar with troubleshooting software issues.

By following these instructions, you should be able to resolve the problem and see your updated avatar appear correctly in Uplay. Let’s get started with some quick checks before diving into fixes.

Read carefully and try the solutions in order, as they go from the simplest to more advanced techniques.

Quick Note: Prerequisites and Initial Checks

Stable Internet Connection: Make sure your computer is connected to the internet. Uplay needs to sync your avatar online.
Logged into Correct Account: Verify you are logged into the right Ubisoft account where you changed your avatar.
Uplay/Ubisoft Connect Updated: Check that your Uplay (now called Ubisoft Connect) client is up to date.
Avatar Image Requirements: Ensure the avatar you are using meets Ubisoft’s size and format rules (generally a square image under 2MB).

Step 1: Restart Ubisoft Connect

Sometimes, the simplest fix is to restart the app. Closing and reopening Ubisoft Connect forces it to refresh and reload your profile data.

Close Ubisoft Connect completely by clicking the “X” or right-clicking the icon in the taskbar and selecting “Close window.”
Open Task Manager by pressing Ctrl + Shift + Esc.
Look for any running Ubisoft processes (like UbisoftGameLauncher.exe or UbisoftConnect.exe) and end them by selecting and clicking “End Task.”
Launch Ubisoft Connect again and check if your avatar has updated.

Why this matters: Sometimes the app keeps old cached data in memory. Restarting clears this and forces the app to fetch fresh info from the server.

Step 2: Clear Ubisoft Connect Cache

Clearing the cache deletes stored files that may be corrupted or outdated and prevents the avatar update from showing.

Close Ubisoft Connect completely (follow Step 1 to ensure no processes run).
Press Windows + R to open the Run dialog.
Type %localappdata%Ubisoft Game Launcher and press Enter.
Locate and delete the cache folder.
Restart Ubisoft Connect and verify your avatar updates.

Why this works: Cache files store temporary data. If they become corrupted, they can prevent new data like avatars from loading properly.

Step 3: Update Your Avatar via Ubisoft Website

Sometimes the desktop app may not sync changes immediately. Using the Ubisoft official website can help refresh your profile information.

Open a web browser and go to https://www.ubisoft.com.
Log in to your Ubisoft account using your credentials.
Navigate to your profile or account settings.
Change or upload a new avatar image here.
Save the changes and then open Ubisoft Connect on your PC to check if the avatar updates.

Why try this: Sometimes profile changes sync better from the website, forcing the app to pull fresh data on next login.

Step 4: Run Ubisoft Connect as Administrator

Running the app with administrator privileges can resolve permission issues that might block profile updates.

Close Ubisoft Connect completely.
Find the Ubisoft Connect shortcut on your desktop or in the Start menu.
Right-click the shortcut and select Run as administrator.
Log in and check if your avatar is now updated.

Why this helps: Windows sometimes restricts apps from writing or reading certain files without admin permission, which can affect profile syncing.

Step 5: Reinstall Ubisoft Connect

If none of the above steps work, reinstalling Ubisoft Connect may fix deeper issues with the software installation or corrupted files.

Press Windows + I to open Settings.
Go to Apps > Installed apps or Apps > Apps & features.
Find Ubisoft Connect in the list and click Uninstall.
Follow the prompts to remove the app completely.
Visit https://ubisoftconnect.com to download the latest version.
Install Ubisoft Connect fresh and log in to check your avatar.

Why reinstall: This clears all corrupted files and settings, giving you a clean start.

Alternative Method: Use a Different Avatar Image

If your avatar still won’t update, try uploading a different image. Sometimes certain file formats or sizes cause issues.

Choose a simple, square image.
Make sure it is smaller than 2MB.
Upload it either via the Ubisoft website or the app.

This can help identify if the problem is with the specific avatar file.

FAQs

Why is my Uplay avatar not updating even after changing it?

The avatar might not update due to cached data, synchronization delays, or corrupted app files. Following the steps above usually fixes these issues.

Can I update my avatar from the Ubisoft mobile app?

Yes, you can update your avatar from the Ubisoft mobile app if you are logged into the correct account. However, it may take some time to sync to the desktop app.

Does waiting solve the avatar update problem?

Sometimes, yes. Ubisoft servers may take time to sync changes. However, if it takes longer than 24 hours, trying the troubleshooting steps is recommended.

Will clearing cache delete my game progress?

No. Clearing Ubisoft Connect cache only removes temporary files and does not affect your saved games or account data.

Is it safe to run Ubisoft Connect as administrator?

Yes, it is safe and sometimes necessary to grant administrator rights for proper functioning, especially on Windows 11.

When Nothing Works

If you have tried all the above steps and your Uplay avatar still does not update, consider these final options:

Contact Ubisoft Support: Visit Ubisoft Support to submit a ticket or chat with an agent.
Check Ubisoft Forums: Sometimes other users report similar issues and community fixes can be found at Ubisoft Forums.
Wait for Server Sync: Occasionally, server-side delays cause avatar updates to be slow. Waiting a bit longer might resolve the issue.

Conclusion

Fixing the Uplay avatar not updating error on Windows 11 involves simple steps like restarting Ubisoft Connect, clearing cache, and updating your avatar via the Ubisoft website. If those do not work, running the app as an administrator or reinstalling can help resolve deeper issues.

Always start with the easiest solutions and move to more advanced ones. Keeping your app updated and ensuring a stable internet connection are key to preventing similar problems in the future.

By following this guide, you should be able to enjoy a properly updated avatar on your Uplay profile without frustration.