If you encounter Netflix Error 1-20 or 1-50 on your Windows 11 device, it usually means there is a problem with your network or app connection. These errors prevent Netflix from streaming content properly. Fortunately, fixing these issues can be straightforward with a few simple steps.
These errors are common and can happen due to glitches in the Netflix app or connectivity problems. Resolving them involves checking your internet, resetting the app, or adjusting your device settings.
This guide will walk you through easy-to-follow solutions to get Netflix working smoothly again on Windows 11. Each step is explained clearly so you can fix the problem with confidence.
By following these instructions, you’ll be able to enjoy Netflix without interruptions and understand why these fixes work.
Quick Note Before You Start
- Make sure your Windows 11 is up to date. System updates often fix bugs that can affect apps.
- Check that your internet connection is stable and fast enough for streaming.
- Restart your computer before trying these steps to clear temporary glitches.
- Ensure you have the latest version of the Netflix app installed from the Microsoft Store.
Step 1: Check Your Internet Connection
Both Netflix errors 1-20 and 1-50 are often caused by poor or unstable internet connections. To fix this:
- Open any web browser and try to load a website like
www.google.com. - If the website doesn’t load quickly or at all, your internet might be the problem.
- Restart your Wi-Fi router by unplugging it from power for 30 seconds, then plugging it back in.
- Once reconnected, try streaming Netflix again.
Why this helps: A slow or unstable connection can interrupt Netflix’s streaming service, causing errors.
Step 2: Restart the Netflix App
Sometimes, the Netflix app itself may freeze or malfunction. Restarting the app can clear temporary bugs.
- Close the Netflix app completely by clicking the “X” in the top-right corner.
- Open the Task Manager by pressing
Ctrl + Shift + Esc. - Look for any Netflix processes under the “Processes” tab. If you find any, select them and click “End Task.”
- Reopen the Netflix app and try to play a video.
Why this helps: Ending the app’s background tasks forces it to restart fresh, resolving minor glitches.
Step 3: Update the Netflix App
An outdated Netflix app can cause compatibility issues, resulting in errors.
- Open the Microsoft Store on your Windows 11 PC.
- Click on the “Library” button at the bottom left.
- Find Netflix in the list and click “Update” if the option is available.
- Once updated, open Netflix and test streaming again.
Why this helps: Updates include bug fixes and improvements that can solve error codes.
Step 4: Reset the Netflix App
If restarting and updating don’t work, resetting the app can clear corrupted data.
- Click the Start menu and select Settings.
- Go to Apps > Installed apps.
- Scroll to find Netflix, click the three dots next to it, and choose Advanced options.
- Scroll down and click Reset. Confirm if prompted.
- Open Netflix again and check if the error persists.
Why this helps: Resetting removes the app’s cache and data, fixing issues caused by corrupted files.
Step 5: Check Windows Firewall and Antivirus Settings
Sometimes, your firewall or antivirus software can block Netflix from connecting to the internet properly.
- Open the Start menu and search for Windows Security.
- Select Firewall & network protection.
- Click on your active network, then check if the firewall is blocking Netflix.
- To allow Netflix through the firewall:
- Go back to Firewall & network protection.
- Click Allow an app through firewall.
- Find Netflix in the list and make sure both private and public boxes are checked.
- If Netflix is not listed, click “Allow another app,” browse for Netflix, and add it.
- Similarly, check your antivirus software settings to ensure Netflix is not blocked.
Why this helps: Firewalls and antivirus programs can mistakenly block Netflix’s access, causing streaming errors.
Step 6: Reinstall the Netflix App
If all else fails, uninstalling and reinstalling the Netflix app can fix deeper problems.
- Open Settings > Apps > Installed apps.
- Find Netflix, click the three dots, and select Uninstall.
- After uninstalling, open the Microsoft Store, search for Netflix, and install it again.
- Sign in and try streaming to see if the error is resolved.
Why this helps: A fresh install removes corrupted files or settings that a reset might miss.
Alternative Method: Use Netflix in a Web Browser
If the Netflix app continues to show errors, you can watch Netflix through a web browser:
- Open Microsoft Edge, Chrome, or Firefox.
- Go to www.netflix.com.
- Sign in and stream your favorite shows without using the app.
This method bypasses app-specific issues and can be a quick workaround.
FAQs
What do Netflix errors 1-20 and 1-50 mean?
Error 1-20 usually indicates a network connectivity issue, while error 1-50 relates to problems with the Netflix app or device settings.
Do I need a fast internet connection to avoid these errors?
Yes, a stable and reasonably fast internet connection is necessary for smooth streaming. Speeds above 5 Mbps are recommended for HD content.
Can outdated Windows 11 cause these Netflix errors?
Yes, outdated system files or drivers can interfere with app performance. Keeping Windows updated helps prevent such issues.
Is resetting the Netflix app safe?
Yes, resetting only clears the app’s data and cache. It does not delete your Netflix account or subscription.
Will reinstalling Netflix delete my downloads?
Yes, uninstalling Netflix will remove all downloaded content. You will need to download shows and movies again after reinstalling.
When Nothing Works
If you have tried all the above steps and still experience errors 1-20 or 1-50, consider the following:
- Visit the official Netflix Help Center for updated troubleshooting advice.
- Contact Netflix support directly for personalized assistance.
- Check if there are any outages in your area by visiting Downdetector.
- Try streaming on a different device to see if the issue is device-specific.
Conclusion
Netflix errors 1-20 and 1-50 on Windows 11 usually come down to network issues or problems with the Netflix app itself. By checking your internet connection, restarting or resetting the app, updating software, and adjusting firewall settings, you can resolve most problems quickly.
If these steps don’t work, reinstalling the app or using Netflix in a web browser are good alternatives. Always keep your system and apps updated to prevent future errors.
Following this guide will help you get back to enjoying your favorite Netflix shows and movies with minimal hassle.