Blog

How to Fix Uplay Not Adding Friends Error on Windows 11: Step-by-Step Solutions

Uplay is a popular gaming platform that allows players to connect and enjoy multiplayer games. Sometimes, users face an issue where they cannot add friends on Uplay while using Windows 11. This error can be frustrating, especially when you want to expand your gaming network.

Fortunately, there are several simple solutions to fix the Uplay friend adding error. These steps range from quick checks to more detailed troubleshooting methods.

This article will guide you through each step carefully, helping you resolve the problem without any technical confusion. Follow the instructions below to get your Uplay friends list working again.

Let’s start by ensuring some basic requirements are met before diving into detailed fixes.

Quick Note: Prerequisites and Basic Checks

Before trying any advanced solutions, make sure of the following:

  • Stable Internet Connection: Uplay requires an active and stable internet connection for online features like adding friends.
  • Uplay Server Status: Sometimes, the problem may be on Ubisoft’s end. Check the official Uplay server status page to ensure servers are online.
  • Correct Friend Details: Verify that you are entering the correct Ubisoft username or email address of the friend you want to add.
  • Updated Uplay Client: Make sure your Uplay app is updated to the latest version to avoid compatibility issues.

Step 1: Restart Uplay and Your Computer

Sometimes, a simple restart can solve temporary glitches. Closing the Uplay application and reopening it refreshes the program’s connection to Ubisoft servers.

How to do it:

  1. Close Uplay completely by clicking the “X” button or right-clicking its icon in the taskbar and selecting “Close window.”
  2. Restart your computer to clear any background processes that might interfere with Uplay.
  3. Open Uplay again and try adding friends.

This step is important because background errors or memory leaks can prevent friend requests from being sent properly.

Step 2: Check Your Firewall and Antivirus Settings

Your Windows 11 firewall or antivirus software may block Uplay from connecting to the internet fully. This can cause errors when adding friends.

How to check and fix:

  1. Open the Windows Security app by typing “Windows Security” in the Start menu and pressing Enter.
  2. Go to Firewall & network protection.
  3. Click on Allow an app through firewall.
  4. Look for “Uplay” or “Ubisoft Connect” in the list. If it’s not there, click Change settings and then Allow another app.
  5. Browse to the Uplay installation folder (usually C:Program Files (x86)UbisoftUbisoft Game Launcher) and select the executable file.
  6. Ensure both Private and Public networks are checked.
  7. Save changes and restart Uplay.

Keeping Uplay allowed in your firewall ensures it can communicate properly with Ubisoft’s servers.

Step 3: Clear Uplay Cache

Uplay stores temporary files in a cache folder. Sometimes, these files get corrupted and cause issues like friend request failures.

How to clear Uplay cache:

  1. Close Uplay completely.
  2. Press Win + R to open the Run dialog box.
  3. Type %localappdata%Ubisoft Game Launchercache and press Enter.
  4. Delete all files and folders inside the cache folder.
  5. Restart Uplay and try adding friends again.

Clearing cache forces Uplay to rebuild these files, which can fix many common errors.

Step 4: Verify Your Ubisoft Account Settings

Sometimes, restrictions on your Ubisoft account can cause problems with friend requests. For example, privacy settings or account bans may block you from adding friends.

To check your account:

  1. Log in to your Ubisoft account at account.ubisoft.com.
  2. Go to the Privacy Settings section.
  3. Ensure your profile is set to Public or allows friend requests.
  4. Check for any account restrictions or suspensions under the Account Information tab.

Correct account settings are essential for Uplay’s social features to function without issues.

Step 5: Reinstall Uplay

If none of the above steps work, reinstalling Uplay can fix corrupted program files causing the error.

How to reinstall:

  1. Press Win + I to open Windows Settings.
  2. Go to Apps > Installed apps.
  3. Find “Ubisoft Connect” or “Uplay” in the list and click Uninstall.
  4. Follow the prompts to remove the program completely.
  5. Restart your computer.
  6. Download the latest Uplay installer from the official Ubisoft website: https://ubisoftconnect.com.
  7. Install Uplay and log in with your account.
  8. Try adding friends again.

Reinstalling ensures you have a fresh, error-free version of the client.

Alternative Methods and Advanced Options

If you are still facing issues after trying the above, consider these additional steps:

  • Use a VPN: Sometimes, network restrictions or ISP blocks affect Uplay connections. Using a trusted VPN may solve this.
  • Run Uplay as Administrator: Right-click the Uplay shortcut and select Run as administrator. This gives the program extra permissions that may resolve errors.
  • Check Windows Updates: Keeping your system updated ensures better compatibility. Go to Settings > Update & Security > Windows Update and install any pending updates.
  • Reset Network Settings: Open Command Prompt as admin and run the following commands:
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset

These commands refresh your network configuration, which can help fix connectivity issues.

Frequently Asked Questions (FAQs)

Why can’t I add friends on Uplay?

This can happen due to server issues, network blocks, incorrect usernames, or account restrictions.

Do I need to use Ubisoft usernames exactly?

Yes, you must enter the exact Ubisoft username or the registered email associated with the friend’s account.

Can Windows Firewall block Uplay from adding friends?

Yes, firewall settings can block necessary network traffic. Allowing Uplay through the firewall usually fixes this.

Is it necessary to update Uplay regularly?

Yes, updates often fix bugs and improve connectivity features like friend management.

Will reinstalling Uplay delete my games?

No, your games remain installed, but you may need to log in again after reinstalling the client.

When Nothing Works

If you have tried all the steps and still cannot add friends on Uplay, consider the following:

  • Contact Ubisoft Support: Visit the official Ubisoft Support page for personalized assistance.
  • Check Online Forums: Community forums like Reddit or Ubisoft’s own forums may have recent solutions from other users.
  • Use Alternative Devices: Try adding friends from another computer or mobile device using the Ubisoft Connect app.

These options provide additional help beyond basic troubleshooting.

Conclusion

Uplay not adding friends on Windows 11 can be caused by simple connectivity or account-related issues. By following the steps above—starting from restarting the app, checking firewall settings, clearing the cache, verifying your account, and finally reinstalling—you can resolve most problems.

Always ensure your internet connection is stable and your Uplay client is up to date. If problems persist, don’t hesitate to reach out to Ubisoft support for further help.

With these solutions, you should be able to enjoy seamless social gaming on Uplay again.

Leave a Reply