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How to Fix Disney Plus Can’t Continue Watching Error on Windows 11: Step-by-Step Guide

Many Windows 11 users enjoy streaming their favorite shows on Disney Plus. However, sometimes the “Can’t Continue Watching” error can interrupt your viewing experience. This issue can be frustrating but is usually easy to fix.

This guide will walk you through simple steps to resolve this error on your Windows 11 device. You don’t need to be a tech expert to follow along.

Each step is explained clearly and in order, so you can quickly get back to enjoying Disney Plus. Let’s dive in and fix this problem together.

By the end, you’ll understand why the error happens and how to prevent it from coming back.

Quick Note Before You Start

Before troubleshooting, make sure of the following:

  • You have a stable internet connection. Streaming issues often arise from slow or interrupted internet.
  • Your Disney Plus app or browser is up to date. Outdated software can cause playback errors.
  • Your Windows 11 system is updated with the latest patches and updates.
  • You are logged into your Disney Plus account properly.

Step 1: Refresh Your Browser or App

Sometimes, the simplest fix is to refresh the page or restart the app. This clears temporary glitches that may cause the error.

  • If you use a browser: Press F5 or click the refresh button on your browser.
  • If you use the Disney Plus app: Close the app completely and reopen it.

Refreshing reloads the streaming session and can often fix minor playback issues.

Step 2: Clear Browser Cache and Cookies

Browser cache and cookies store temporary data that can sometimes become corrupted. Clearing them helps resolve playback errors.

Here’s how to clear cache and cookies in Microsoft Edge (the default Windows 11 browser):

  1. Open Microsoft Edge.
  2. Click the three dots in the top-right corner to open the menu.
  3. Select Settings.
  4. Go to Privacy, search, and services.
  5. Under Clear browsing data, click Choose what to clear.
  6. Select Cached images and files and Cookies and other site data.
  7. Click Clear now.

After clearing, restart the browser and try playing Disney Plus again.

Step 3: Check for Windows 11 and App Updates

Running outdated software can cause compatibility issues with Disney Plus. Keeping Windows and the Disney Plus app updated ensures smooth performance.

Update Windows 11

  1. Click the Start menu and select Settings.
  2. Go to Windows Update.
  3. Click Check for updates.
  4. If updates are available, download and install them.
  5. Restart your computer if prompted.

Update Disney Plus App

If you use the Microsoft Store app:

  1. Open the Microsoft Store from the Start menu.
  2. Click the three dots in the top-right corner.
  3. Select Downloads and updates.
  4. Click Get updates to update all installed apps.

Using the latest software helps avoid errors caused by outdated code.

Step 4: Sign Out and Sign Back In

Sometimes, your login session may become invalid or corrupted. Signing out and signing back in refreshes your account connection.

  1. Open Disney Plus on your app or browser.
  2. Go to your profile icon or menu.
  3. Select Log out or Sign out.
  4. Close the app or browser tab.
  5. Reopen Disney Plus and log in again with your credentials.

This step resolves account-related playback issues.

Step 5: Disable Browser Extensions (If Using Browser)

Sometimes, browser extensions interfere with streaming services. Ad blockers or privacy extensions can block necessary scripts.

Try disabling extensions temporarily:

  1. Open your browser and go to the extensions or add-ons menu.
  2. Disable all extensions.
  3. Reload Disney Plus and check if the error persists.

If this fixes the issue, re-enable extensions one by one to identify the culprit.

Step 6: Reset Network Settings

Network misconfigurations can cause playback errors. Resetting network settings can restore default settings and improve connectivity.

To reset network settings on Windows 11:

  1. Open Settings from the Start menu.
  2. Go to Network & Internet.
  3. Select Status on the left panel.
  4. Scroll down and click Network reset.
  5. Click Reset now and confirm.
  6. Your PC will restart, and network settings will be restored.

After reboot, reconnect to your internet and try streaming again.

Step 7: Use the Disney Plus Web Version

If you are using the app and continue to have issues, try switching to the web version of Disney Plus:

  • Open a browser like Microsoft Edge, Chrome, or Firefox.
  • Go to www.disneyplus.com.
  • Log in and try streaming your content from there.

This helps determine whether the problem is app-specific or system-wide.

FAQs

Why does the “Can’t Continue Watching” error happen on Disney Plus?

This error usually happens due to corrupted cache, outdated app or browser, network connectivity issues, or account session problems.

Is restarting my PC necessary?

Restarting your PC can help clear temporary glitches and refresh network connections, so it is often recommended if other steps don’t work.

Can antivirus or firewall block Disney Plus?

Yes, sometimes antivirus or firewall settings block streaming services. Temporarily disable them to check if they are causing the problem.

Will reinstalling the Disney Plus app help?

Reinstalling can fix corrupted app files and is a good step if all else fails.

Does Disney Plus support Windows 11 officially?

Yes, Disney Plus supports Windows 11 through its web version and Microsoft Store app.

When Nothing Works

If you have tried all the steps above and still face the error, consider the following options:

  • Contact Disney Plus Support: Visit the official Disney Plus Help Center for personalized assistance.
  • Try a Different Device: Check if the error occurs on another device to isolate the problem.
  • Check for System Issues: Sometimes, Windows 11 system errors or corrupted files can cause app issues. Running the System File Checker tool (sfc /scannow) from Command Prompt might help.
  • Use a VPN: In rare cases, geographic restrictions or ISP issues affect streaming. Using a reputable VPN can bypass this.

Conclusion

The “Can’t Continue Watching” error on Disney Plus in Windows 11 is a common but fixable issue. Starting with simple steps like refreshing the app, clearing cache, and updating software solves most problems.

If the problem persists, signing out, disabling extensions, and resetting network settings are effective next steps. Using the web version or reinstalling the app can also help.

Following this guide ensures you troubleshoot logically and efficiently, getting back to seamless streaming quickly. Remember, official support is always available if you need further help.

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