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Tech support scam pop-ups can be alarming and disruptive. They often appear suddenly while browsing and try to trick you into calling fake support numbers. These pop-ups are not legitimate and should be removed carefully to protect your PC.

Removing these scams requires a few simple steps that anyone can follow on Windows 11. Taking quick action can prevent further issues and keep your computer safe. This guide will walk you through easy instructions to get rid of these unwanted pop-ups.

Understanding the cause of these scams helps prevent them in the future. Most often, they come from malicious websites or unwanted software installed on your system. Being cautious with your browsing habits is important.

Let’s start with some quick checks before diving into the removal process. This will save time and ensure you are prepared.

Quick Note Before You Begin

• Do not call the phone numbers shown in the pop-ups. These are fake tech support lines.
• Save your work immediately. Some pop-ups try to freeze your browser or computer.
• Close the pop-up windows carefully. Avoid clicking any suspicious buttons inside the message.
• Make sure your Windows 11 system is updated. Updates help protect against security threats.

Step 1: Close the Pop-Up Safely

The first step is to close the scam pop-up window without interacting with it. Do not click any links or buttons inside the pop-up, as these might trigger downloads or other malicious actions.

To close the pop-up safely:

1. Click the X button on the browser tab showing the pop-up, if possible.
2. If the pop-up prevents you from closing the tab, press Alt + F4 on your keyboard to close the browser window entirely.
3. If the pop-up keeps reappearing, try using the Task Manager:
• Press Ctrl + Shift + Esc to open Task Manager.
• Find your web browser in the list.
• Right-click it and select End task to force it to close.

Closing the pop-up safely prevents accidental clicks that can worsen the problem.

Step 2: Clear Your Browser Data

Tech support scam pop-ups often come from malicious websites or ads saved in your browser cache or cookies. Clearing this data helps remove traces and stops the pop-ups from reappearing.

Here’s a simple way to clear browser data in Microsoft Edge, the default browser on Windows 11:

1. Open Microsoft Edge.
2. Click on the three-dot menu in the top-right corner.
3. Select Settings.
4. Go to Privacy, search, and services.
5. Under Clear browsing data, click Choose what to clear.
6. Select Browsing history, Cookies and other site data, and Cached images and files.
7. Click Clear now.

After clearing, restart your browser and check if the pop-ups are gone.

Step 3: Run a Full Antivirus Scan

Malware or adware can cause recurring scam pop-ups. Running a full antivirus scan will help detect and remove any malicious software on your computer.

Windows 11 includes Windows Security, which is easy to use:

1. Click the Start button and select Settings.
2. Go to Privacy & security and then Windows Security.
3. Open Virus & threat protection.
4. Click Quick scan to start a scan. For better results, select Scan options and choose Full scan.
5. Follow the prompts to remove any detected threats.

Running antivirus scans regularly helps protect your PC from future infections.

Step 4: Remove Suspicious Programs

Sometimes unwanted programs installed on your PC cause scam pop-ups. Removing these programs can stop the problem permanently.

To uninstall suspicious software:

1. Press Windows + I to open Settings.
2. Click on Apps and then Installed apps.
3. Look through the list for unfamiliar or suspicious programs.
4. Click the three dots next to the program and select Uninstall.
5. Follow the on-screen instructions to remove the software.

If unsure about a program, search its name online before uninstalling.

Step 5: Reset Browser Settings

If clearing browser data didn’t help, resetting your browser to default settings can remove any hidden changes made by malware or adware.

To reset Microsoft Edge:

1. Open Edge and go to Settings.
2. Click on Reset settings from the left menu.
3. Select Restore settings to their default values.
4. Confirm by clicking Reset.

This will reset your homepage, new tab page, search engine, and remove temporary data without deleting your bookmarks or passwords.

Alternative Methods and Advanced Options

If scam pop-ups continue after these steps, try these additional methods:

• Use a reputable adware removal tool: Tools like Malwarebytes can detect and remove stubborn adware better than built-in solutions.
• Check browser extensions: Remove any unknown or suspicious extensions from your browser settings.
• Use Safe Mode: Restart Windows 11 in Safe Mode to troubleshoot without third-party software running.
• Create a new user profile: Sometimes user profiles get corrupted. Creating a new account can help isolate the problem.

Frequently Asked Questions (FAQs)

Are tech support scam pop-ups dangerous?

Yes, they are designed to trick you into giving remote access, personal information, or money to scammers. They do not represent legitimate support.

Can I remove pop-ups by just restarting my PC?

Restarting may close the pop-up temporarily, but it does not remove the cause. Follow the detailed steps to fully clean your system.

Is it safe to use third-party antivirus tools?

Yes, many third-party antivirus and anti-malware tools are safe and effective. Use well-known and trusted software only.

How can I prevent these scams in the future?

Keep your system updated, avoid clicking suspicious links, use ad blockers, and only download software from trusted sources.

What if the pop-up says my computer is infected?

This is a scare tactic. Do not call the number or download software they recommend. Instead, follow the removal steps above.

When Nothing Works

If scam pop-ups persist despite all efforts, consider these final options:

• Seek professional help: Contact a trusted computer technician.
• Use Microsoft’s official support: Visit Microsoft Support for trusted guidance.
• Reset Windows 11: As a last resort, you can reset Windows to factory settings. This will remove all apps and data, so backup important files first.

Conclusion

Tech support scam pop-ups are a common nuisance but can be removed with simple, careful steps. Closing pop-ups safely, clearing browser data, running antivirus scans, and removing suspicious programs are effective ways to clean your Windows 11 PC.

Remember to avoid interacting with these scams and keep your system updated to prevent future issues. If problems persist, advanced tools and professional help are available. Staying informed and cautious online is the best defense against these scams.