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How to Fix Origin Client Can’t Add Friends Error on Windows 11: Step-by-Step Solutions

Many Windows 11 users encounter issues when trying to add friends on the Origin client. This problem can be frustrating, especially if you want to connect with your gaming community quickly. Fortunately, there are several easy steps you can follow to resolve this error.

In this guide, we will walk you through simple and effective solutions that anyone can perform. No advanced technical knowledge is needed to fix the Origin client’s friend-adding problem.

By following these instructions step-by-step, you should be able to restore the friend-adding feature and enjoy seamless multiplayer gaming.

Let’s begin by checking a few quick things before diving into the detailed fixes.

Quick Note: Prerequisites and Initial Checks

  • Check your internet connection: A stable and active internet connection is essential for Origin to communicate with its servers.
  • Ensure Origin server status is operational: Sometimes, the problem is on EA’s end. Visit the official EA server status page to confirm.
  • Confirm you are logged in properly: Make sure your Origin client is logged in with the correct account.
  • Update Origin client: An outdated version may cause glitches. Check for updates in Origin’s settings.

Step 1: Restart Origin and Your PC

Sometimes, a simple restart can fix minor glitches. Close the Origin client completely by right-clicking its icon in the system tray and selecting “Exit.”

Next, restart your Windows 11 PC. This clears temporary files and resets network connections that might be affecting Origin.

After rebooting, open Origin again and try adding a friend.

Step 2: Clear Origin Cache

Cache files can become corrupted and cause various issues. Clearing the Origin cache forces the client to download fresh data.

Here’s how to clear the cache safely:

  1. Close the Origin client completely.
  2. Press Win + R to open the Run dialog.
  3. Type %ProgramData% and press Enter.
  4. In the folder that opens, find and delete the Origin folder. Do NOT delete the Origin folder inside Local or Roaming.
  5. Again, open the Run dialog with Win + R.
  6. Type %AppData% and press Enter.
  7. Delete the Origin folder from the Roaming directory.
  8. Navigate back to AppData folder and open the Local folder.
  9. Delete the Origin folder here as well.

Restart your PC again and launch Origin. Try adding friends now.

Step 3: Check Your Privacy and Security Settings

Windows 11’s firewall or antivirus software may block Origin’s communication, preventing friend requests from going through.

To fix this:

  1. Open Windows Security by searching it in the Start menu.
  2. Go to Firewall & network protection.
  3. Click on Allow an app through firewall.
  4. Find “Origin” in the list. If it’s missing, click Allow another app and add the Origin executable (Origin.exe).
  5. Make sure both Private and Public checkboxes are ticked for Origin.
  6. Click OK to save changes.
  7. If you use third-party antivirus, check its settings and allow Origin similarly.

This step ensures Origin can connect freely to EA servers.

Step 4: Reset Network Settings

Network misconfigurations or DNS issues can cause Origin to fail in adding friends. Resetting your network settings can help.

  1. Press Win + I to open Windows Settings.
  2. Go to Network & Internet.
  3. Select Advanced network settings at the bottom.
  4. Click Network reset.
  5. Click Reset now and confirm.

This will restart your PC and reset all network adapters and settings to default. After restarting, try Origin again.

Step 5: Reinstall the Origin Client

If none of the above works, reinstalling the Origin client can fix corrupted files or installation errors.

  1. Press Win + R, type appwiz.cpl, and press Enter to open Programs and Features.
  2. Find Origin in the list, right-click, and select Uninstall.
  3. Follow the on-screen instructions to remove Origin completely.
  4. Go to the official Origin website and download the latest version.
  5. Install Origin and log in with your credentials.
  6. Try adding friends once again.

Alternative Method: Use the Web Version of Origin

If the desktop client continues to give trouble, you can try adding friends via the Origin website.

  • Go to https://www.origin.com and log in.
  • Navigate to your friends list or use the search bar to find users.
  • Send friend requests directly through the web interface.

This workaround helps if the client app is facing specific issues.

Frequently Asked Questions (FAQs)

Why can’t I add friends even though my internet is working?

Your internet connection might be fine, but firewall or antivirus software could be blocking Origin’s access. Also, EA servers might be down, so always check their status.

Is it possible that my account has restrictions?

Yes, if you have violated EA’s terms or have pending issues, your account may have restrictions that prevent adding friends. Check your account status on the EA website.

Does the Origin client need special permissions to add friends?

Origin requires network access permissions, so ensure it is allowed through your firewall and antivirus settings.

Can a VPN affect friend adding on Origin?

Yes, VPNs can sometimes interfere with Origin’s connectivity. Try disabling your VPN and then add friends.

Will reinstalling Origin delete my games?

No, uninstalling Origin does not delete your installed games. However, it’s good practice to back up any important data before reinstalling.

When Nothing Works

If you have tried all the steps above and still cannot add friends, it’s best to reach out to EA Support for personalized help. You can visit the EA Origin Help Center or submit a ticket.

Additionally, consider checking community forums or Reddit for similar issues and possible solutions shared by other users.

Conclusion

Fixing the Origin client’s friend-adding error on Windows 11 is usually straightforward. Start with simple steps like restarting the app and your PC, then move on to clearing cache and checking firewall settings.

Resetting network settings and reinstalling Origin are effective for more persistent problems. Remember, verifying EA server status and account restrictions is also important.

By following this guide carefully, you should be able to restore full functionality to your Origin client and enjoy connecting with friends effortlessly.

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