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How to Fix Xbox One Error 0x87dd001e on Windows 11: Step-by-Step Solutions

If you are encountering the Xbox One error code 0x87dd001e on your Windows 11 device, it can be frustrating. This error typically appears when trying to launch Xbox games or apps through the Xbox app or Microsoft Store. Fortunately, there are several straightforward ways to fix it.

This guide will walk you through simple, step-by-step solutions to resolve this issue. Each step is explained clearly so even beginners can follow along without difficulty.

By addressing common causes such as account sign-in problems, network issues, or app glitches, you can get back to gaming quickly.

Let’s begin with some quick checks before diving into the detailed troubleshooting process.

Quick Note: Preliminary Checks

  • Ensure Your Windows 11 is Up to Date: Keeping your system updated helps fix bugs and compatibility problems.
  • Check Your Internet Connection: A stable network is essential for Xbox services to work properly.
  • Verify Xbox Live Status: Sometimes, Xbox services may be down. Visit Xbox Live Status to confirm.
  • Sign In with Correct Account: Make sure you are signed in with the Xbox/Microsoft account that owns the game or app.

Step 1: Sign Out and Sign Back Into the Xbox App

Often, the error occurs because the Xbox app is not properly connected to your account. Signing out and back in refreshes the session and can fix authentication issues.

  1. Open the Xbox app on your Windows 11 PC.
  2. Click on your profile icon at the top right corner.
  3. Select Sign out.
  4. Close the app completely.
  5. Reopen the Xbox app and sign in again using your Microsoft account credentials.

After signing in, try launching the game or app again to see if the error persists.

Step 2: Reset the Xbox App

If signing out doesn’t help, resetting the Xbox app can clear corrupted cache or settings that might cause the error.

  1. Press Windows + I to open Settings.
  2. Go to Apps > Installed apps (or Apps > Apps & features).
  3. Scroll down and locate the Xbox app.
  4. Click the three dots (…) next to Xbox and select Advanced options.
  5. Scroll down and click Reset.
  6. Confirm the reset and wait for the process to finish.

Once done, open the Xbox app again, sign in, and test if the error is resolved.

Step 3: Check Your Network Settings

A poor or restricted network connection can prevent Xbox services from working correctly. Ensuring your network allows Xbox traffic is vital.

  1. Restart your router by unplugging it, waiting 30 seconds, and plugging it back in.
  2. Make sure your PC is connected to a stable internet connection (preferably wired or strong Wi-Fi).
  3. Disable any VPN or proxy services temporarily, as these can interfere with Xbox Live.
  4. Check your firewall settings:

Allow Xbox through Windows Firewall

  1. Press Windows + S, type Windows Defender Firewall, and open it.
  2. Click Allow an app or feature through Windows Defender Firewall.
  3. Look for Xbox App and Xbox Live Networking Services in the list.
  4. Make sure both Private and Public boxes are checked.
  5. If not listed, click Allow another app to add them manually.
  6. Click OK to save changes.

Try launching your game again after adjusting these settings.

Step 4: Run Windows Store Apps Troubleshooter

This built-in troubleshooter can detect and fix problems related to Microsoft Store and Xbox apps.

  1. Open Settings with Windows + I.
  2. Go to System > Troubleshoot > Other troubleshooters.
  3. Find Windows Store Apps and click Run.
  4. Follow the on-screen instructions to complete the troubleshooting process.

Restart your PC after the troubleshooter finishes and check if the error still appears.

Step 5: Re-register Xbox and Microsoft Store Apps

If the problem persists, re-registering the apps resets their configurations and can help fix underlying issues.

  1. Press Windows + X and select Windows Terminal (Admin) or PowerShell (Admin).
  2. Copy and paste the following command, then press Enter:
    3. Get-AppxPackage -allusers Microsoft.XboxApp | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)AppXManifest.xml"}
  3. Next, run this command to re-register the Microsoft Store:
    4. Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)AppXManifest.xml"}
  4. Wait for the process to complete, then restart your computer.

Try launching the Xbox app and your game again after the restart.

Advanced Option: Create a New Windows User Profile

Sometimes, user profile corruption causes apps to malfunction. Creating a new user account can help identify if that’s the case.

  1. Open Settings with Windows + I.
  2. Go to Accounts > Family & other users.
  3. Click Add account under Other users.
  4. Follow the prompts to create a new local or Microsoft account.
  5. Sign in to Windows with the new account and open the Xbox app.
  6. Check if the error 0x87dd001e still occurs.

If the error disappears, your original user profile might need repair or reset.

Frequently Asked Questions (FAQs)

What does error 0x87dd001e mean on Xbox One?

This error usually indicates a problem with Xbox Live authentication or connectivity between your PC and Xbox services.

Can this error be caused by Xbox Live server outages?

Yes, if Xbox Live services are down or experiencing issues, you might see this error. Always check service status before troubleshooting.

Is it safe to reset the Xbox app?

Yes, resetting the app only clears its cache and settings; it does not delete your games or Xbox account.

Will reinstalling Windows fix this error?

Reinstalling Windows is a last resort and usually unnecessary. Most issues can be resolved with the steps above.

Does this error affect all Xbox games?

It can affect both Xbox One and Xbox Series X|S games played through the Xbox app on Windows 11.

When Nothing Works

If you have tried all the steps above and still face the error, consider the following final options:

  • Contact Xbox Support: Visit Xbox Support for personalized assistance.
  • Check Windows Update Troubleshooting: Sometimes a deeper Windows issue may interfere with apps.
  • Perform System Restore: If the error started recently, restoring your PC to an earlier point might help.
  • Reinstall the Xbox app and Microsoft Store: Uninstall and reinstall these apps via PowerShell commands or Microsoft Store.

Conclusion

The Xbox One error 0x87dd001e on Windows 11 can be resolved by following a systematic approach. Starting with simple steps like signing out and back in, resetting the Xbox app, and checking your network ensures most common causes are covered.

If these do not fix the problem, using tools like the Windows Store troubleshooter or re-registering apps often solves deeper issues. Creating a new user profile or contacting Xbox support are effective last resorts.

By following this guide carefully, you can quickly identify and fix the error, allowing you to enjoy your Xbox games smoothly on your Windows 11 PC.

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