Skype is a popular communication tool used by millions worldwide. However, it can sometimes stop working properly on Windows 11. This article will guide you through easy and effective solutions to fix common Skype issues.
Whether Skype won’t open, crashes, or fails to connect, you’ll find step-by-step instructions here. Each method is explained clearly so even beginners can follow along.
By following these simple steps, you can quickly get Skype back to working smoothly on your Windows 11 PC. Let’s start with some quick checks before diving into fixes.
These solutions cover everything from basic troubleshooting to advanced options, helping you resolve Skype problems efficiently.
Quick Note: Before You Start
Before trying any fixes, please ensure the following:
- Your Windows 11 system is up to date. Updates often fix bugs and improve app compatibility.
- You have a stable internet connection. Skype needs internet to work correctly.
- Skype is fully updated. Using an outdated version can cause issues.
- Your computer meets the minimum system requirements for Skype.
Step 1: Restart Your Computer and Skype
Sometimes, the simplest fix is just restarting. Restarting closes all running processes and clears temporary glitches.
- Close Skype completely. Right-click the Skype icon in the taskbar and select Quit.
- Restart your computer by clicking Start > Power > Restart.
- After the system reboots, open Skype again and check if it works.
Step 2: Check Your Internet Connection
Skype depends on a good internet connection. If your connection is slow or unstable, Skype may not work correctly.
- Open your web browser and try loading a website to confirm internet access.
- If the website doesn’t load, restart your router or modem.
- Try switching from Wi-Fi to a wired connection, if possible, for better stability.
- After ensuring internet works, reopen Skype.
Step 3: Update Skype to the Latest Version
Using an outdated Skype version can cause errors. Updating ensures you have the latest features and bug fixes.
- Open the Microsoft Store app on Windows 11.
- Click on Library at the bottom left.
- Look for Skype in the list and click Update if available.
- If you don’t see Skype, search for it in the Store and install the latest version.
Step 4: Run the Windows Troubleshooter for Apps
Windows 11 includes a troubleshooter that can detect and fix common app problems automatically.
- Click Start and select Settings.
- Go to System > Troubleshoot > Other troubleshooters.
- Find Windows Store Apps and click Run.
- Follow the on-screen instructions and apply any fixes suggested.
Step 5: Reset Skype App
Resetting Skype clears app data without uninstalling the program. This often fixes corrupted files or settings.
- Open Settings > Apps > Installed apps or Apps & features.
- Find Skype in the list and click the three dots (…) next to it.
- Select Advanced options.
- Scroll down and click the Reset button.
- Confirm the reset and restart Skype.
Step 6: Reinstall Skype
If resetting doesn’t help, reinstalling ensures a fresh installation without leftover errors.
- Open Settings > Apps > Installed apps.
- Locate Skype, click the three dots (…), and select Uninstall.
- After uninstalling, restart your computer.
- Download the latest Skype version from the official Skype website or Microsoft Store.
- Install Skype and sign in again.
Step 7: Check Firewall and Antivirus Settings
Sometimes, security software blocks Skype from accessing the internet. You need to allow Skype through your firewall and antivirus.
- Open Windows Security by searching in the Start menu.
- Go to Firewall & network protection > Allow an app through firewall.
- Find Skype in the list and make sure both Private and Public checkboxes are selected.
- If Skype is missing, click Change settings > Allow another app, then browse to Skype’s executable file and add it.
- Also, check your third-party antivirus software and whitelist Skype if necessary.
Step 8: Update Windows 11
Keeping Windows updated can fix system-level bugs affecting apps like Skype.
- Open Settings > Windows Update.
- Click Check for updates.
- If updates are available, download and install them.
- Restart your PC if prompted, then try Skype again.
Step 9: Use Skype Web as an Alternative
If the desktop app still doesn’t work, you can use Skype directly in your browser as a temporary solution.
- Visit Skype Web using any modern browser like Edge, Chrome, or Firefox.
- Sign in with your Skype account and use the service without installing anything.
FAQs
Why does Skype keep crashing on Windows 11?
Skype may crash due to outdated software, corrupted app data, or conflicts with other programs. Updating and resetting Skype usually fixes this.
How do I fix Skype audio or video not working?
Check your device’s microphone and camera permissions. Go to Settings > Privacy & security > Camera and Microphone, and ensure Skype has access.
Skype says “sign in failed.” What should I do?
Make sure your internet connection is stable and check if your Skype credentials are correct. Resetting the app or reinstalling can also help.
Can I use Skype on Windows 11 without installing the app?
Yes, Skype Web lets you use Skype in your browser without installation.
Does resetting Skype delete my messages?
Resetting clears local app data but your messages stored on Skype’s servers will remain accessible after signing back in.
When Nothing Works
If you have tried all the steps above and Skype still isn’t working, here are some final options:
- Visit the official Skype Support page for detailed help and updates.
- Contact Microsoft Support for personalized assistance.
- Consider using alternative communication apps like Microsoft Teams or Zoom temporarily.
Conclusion
Skype issues on Windows 11 can usually be fixed with simple troubleshooting steps like restarting, updating, and resetting the app. Ensuring your system and network are working properly is also essential.
By following this guide, you should be able to resolve most common Skype errors and get back to smooth communication. Remember to keep both Windows and Skype updated for the best experience.