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How to Fix Error 0x80040c97 on Windows 11: Step-by-Step Solutions That Work

If you have encountered the error code 0x80040c97 on your Windows 11 device, you are not alone. This error commonly appears during Windows updates or when installing certain applications. It can be frustrating, but the good news is that it can be fixed with simple steps.

This guide will walk you through easy-to-follow solutions to resolve error 0x80040c97. Each step is explained clearly so even beginners can understand.

By following these instructions carefully, you can get your system back to normal without needing professional help. Let’s get started!

Before diving into troubleshooting, it’s important to understand some quick checks and prerequisites.

Quick Note: Prerequisites and Initial Checks

  • Check Your Internet Connection: A stable internet connection is essential for Windows updates and downloads. Make sure your device is connected properly.
  • Restart Your PC: Sometimes, simply restarting your computer resolves temporary glitches causing the error.
  • Ensure Sufficient Disk Space: Lack of free space can cause update failures. Check if you have at least 10 GB of free space on your system drive.
  • Run Windows Update Troubleshooter: Windows 11 comes with a built-in troubleshooter that can automatically detect and fix update-related problems.

Step 1: Run the Windows Update Troubleshooter

The Windows Update Troubleshooter is designed to fix common update issues automatically. Running it first can save you time and effort.

  1. Click on the Start menu and select Settings (gear icon).
  2. Go to System > Troubleshoot.
  3. Select Other troubleshooters.
  4. Find Windows Update in the list and click Run.
  5. Wait for the troubleshooter to scan your system and apply any suggested fixes.
  6. After completion, restart your PC and try updating again.

Why this step is important: The troubleshooter can automatically detect corrupted files or misconfigurations causing the error, helping you fix them without manual intervention.

Step 2: Clear the Windows Update Cache

Sometimes the cache storing update files becomes corrupted, leading to error 0x80040c97. Clearing this cache can help.

  1. Press Windows + R keys to open the Run dialog box.
  2. Type services.msc and press Enter.
  3. In the Services window, scroll down and locate Windows Update.
  4. Right-click on it and select Stop.
  5. Now, open File Explorer and navigate to C:WindowsSoftwareDistributionDownload.
  6. Select all files and folders inside the Download folder and delete them.
  7. Go back to the Services window, right-click Windows Update again, and select Start.
  8. Restart your PC and check if the error is resolved.

Why this step is important: Clearing the cached update files forces Windows to download fresh copies, which can fix problems caused by corrupted files.

Step 3: Run System File Checker (SFC) Scan

Corrupted or missing system files may trigger errors during updates. Using the System File Checker tool can repair these files.

  1. Click the Start button, type cmd.
  2. Right-click on Command Prompt and select Run as administrator.
  3. In the Command Prompt window, type the following command and press Enter:
sfc /scannow

This process may take some time. Wait until it reaches 100% and displays the results.

If the tool finds and fixes errors, restart your PC and try the update or installation again.

Why this step is important: System File Checker scans Windows system files and repairs problems that could prevent updates from completing successfully.

Step 4: Reset Windows Update Components Manually

If the issue persists, resetting Windows Update components can fix deeper problems with update services.

  1. Open Command Prompt as administrator (repeat step 3.1 and 3.2).
  2. Type the following commands one by one and press Enter after each:
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:WindowsSoftwareDistribution SoftwareDistribution.old
ren C:WindowsSystem32catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

After executing these commands, restart your PC and check if the error 0x80040c97 is gone.

Why this step is important: Resetting these services and folders clears any stuck or corrupted update components that block the update process.

Alternative Method: Use the Media Creation Tool

If the above steps do not fix the problem, you can use the Media Creation Tool to perform an in-place upgrade. This will reinstall Windows without deleting your files, potentially resolving stubborn errors.

  1. Visit the official Microsoft website and download the Media Creation Tool for Windows 11.
  2. Run the tool and select Upgrade this PC now.
  3. Follow the on-screen instructions to complete the upgrade.

Note: This method takes more time but is very effective for fixing update-related issues.

FAQs

What causes error 0x80040c97 in Windows 11?

This error usually occurs due to corrupted update files, missing system files, or issues with Windows Update services.

Is it safe to delete the SoftwareDistribution folder?

Yes, deleting files inside the SoftwareDistribution folder is safe because Windows will recreate them when checking for updates.

Can antivirus software cause this error?

Sometimes, third-party antivirus programs interfere with Windows Update. Temporarily disabling them during updates might help.

Do I lose my files if I use the Media Creation Tool?

No. Choosing the upgrade option keeps your personal files intact while reinstalling system files.

How often should I run the Windows Update Troubleshooter?

It’s good to run the troubleshooter whenever you encounter update problems, especially before trying manual fixes.

When Nothing Works

If none of the above solutions fix error 0x80040c97, consider the following options:

  • Contact Microsoft Support: Visit the official support page for personalized assistance.
  • Perform a Clean Installation: As a last resort, back up your data and reinstall Windows 11 from scratch.
  • Use System Restore: If you recently created a restore point, revert your system to a previous state where updates worked fine.

Conclusion

Error 0x80040c97 on Windows 11 can be irritating but is usually fixable with the right steps. Starting with easy methods like running the troubleshooter and clearing caches often resolves the issue.

If those don’t work, more advanced fixes like resetting update components or using the Media Creation Tool can help restore your system’s update functionality.

Remember to always keep your system backed up and ensure a stable internet connection during updates. With patience and careful following of these instructions, you can overcome this error and keep your Windows 11 PC running smoothly.

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