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How to Fix Xbox Live Error Code 0x800c0005 on Windows 11: Complete Troubleshooting Steps

If you are encountering the Xbox Live error code 0x800c0005 on your Windows 11 PC, it can be frustrating. This error usually appears when trying to sign in or connect to Xbox Live services. Fortunately, there are several straightforward ways to resolve this issue.

This guide will walk you through simple to advanced troubleshooting steps that anyone can follow. You don’t need to be a tech expert to fix this problem.

Each step includes clear explanations so you understand why it is important. Take your time and follow the instructions carefully.

By the end, you should be able to get back online with Xbox Live without any errors.

Quick Note Before You Begin

  • Make sure your internet connection is stable and working. Xbox Live requires a reliable connection.
  • Check if the Xbox Live service is online by visiting the official Xbox Live Status page.
  • Ensure your Windows 11 is updated to the latest version. Updates fix bugs that might cause connectivity errors.
  • Sign in with the correct Xbox/Microsoft account credentials. Incorrect login details can trigger errors.

Step 1: Restart Your Computer and Network Devices

Sometimes, temporary glitches cause connection errors. Restarting your PC and network devices can clear these glitches.

  1. Turn off your Windows 11 PC.
  2. Unplug your modem and router from the power source.
  3. Wait for about 60 seconds to allow devices to fully reset.
  4. Plug the modem and router back in and wait until all lights are stable.
  5. Turn on your PC and try signing into Xbox Live again.

This simple step refreshes your network connection and system, often resolving minor issues.

Step 2: Check Date and Time Settings

Xbox Live requires your computer’s date and time to be accurate. Incorrect settings can cause connection errors.

  1. Click on the Windows Start button and select Settings.
  2. Go to Time & Language and then Date & Time.
  3. Make sure Set time automatically is turned on.
  4. If it is already on, toggle it off and then on again to refresh the settings.
  5. Verify your time zone matches your actual location.

Correct date and time settings help your PC synchronize properly with Xbox Live servers.

Step 3: Reset Xbox App on Windows 11

The Xbox app sometimes caches corrupted data which leads to error 0x800c0005. Resetting the app can fix this.

  1. Open Settings and go to Apps → Installed apps.
  2. Find the Xbox app in the list and click the three-dot menu next to it.
  3. Select Advanced options.
  4. Scroll down and click Reset. Confirm if prompted.
  5. After reset, open the Xbox app and try signing in again.

Resetting clears the app’s data without uninstalling it, which can resolve sign-in issues.

Step 4: Clear Microsoft Store Cache

Since Xbox Live integrates with Microsoft Store services, clearing the Store cache can help.

  1. Press Win + R keys to open the Run dialog.
  2. Type wsreset.exe and press Enter.
  3. A blank Command Prompt window will open, and after a few seconds, the Store will launch automatically.
  4. Try signing into Xbox Live again.

Clearing the Microsoft Store cache removes corrupt files that might cause Xbox Live login errors.

Step 5: Check and Disable Proxy or VPN Settings

Using a proxy or VPN can interfere with Xbox Live connectivity. Disabling them might resolve the error.

  1. Open Settings and go to Network & internet.
  2. Select Proxy from the sidebar.
  3. Under Manual proxy setup, turn off Use a proxy server if it is enabled.
  4. If you use a VPN app, exit or disable it temporarily.
  5. Try connecting to Xbox Live again.

Disabling proxies and VPNs helps ensure your connection is direct and not blocked or filtered.

Step 6: Run Windows Store Apps Troubleshooter

Windows 11 includes a built-in troubleshooter for apps that can fix common issues with Xbox and Microsoft Store apps.

  1. Open Settings → System → Troubleshoot.
  2. Click Other troubleshooters.
  3. Find Windows Store Apps and click Run.
  4. Follow the on-screen instructions to detect and fix issues.
  5. Restart your PC if prompted and try Xbox Live again.

This tool automatically finds and fixes problems related to Microsoft Store applications.

Step 7: Update Network Drivers

Outdated or corrupted network drivers can cause connectivity errors. Updating them ensures your PC communicates properly.

  1. Right-click the Start button and select Device Manager.
  2. Expand the Network adapters section.
  3. Right-click your network adapter and select Update driver.
  4. Choose Search automatically for updated driver software.
  5. If updates are found, install them and restart your PC.

Keeping drivers updated improves stability and fixes compatibility problems.

Step 8: Sign Out and Sign Back Into Xbox App

Sometimes, simply signing out and back in can refresh your account session and fix errors.

  1. Open the Xbox app.
  2. Click on your profile icon and select Sign out.
  3. Close the app completely and reopen it.
  4. Sign in again using your Microsoft account credentials.

This helps re-establish your connection to Xbox Live services.

Frequently Asked Questions (FAQs)

What causes Xbox Live error 0x800c0005 on Windows 11?

This error commonly happens due to network connectivity problems, corrupted app data, incorrect system settings, or temporary Xbox Live service issues.

Is it safe to reset the Xbox app?

Yes, resetting only clears the app’s temporary data and settings but does not delete your games or account information.

Do I need to update Windows 11 to fix this error?

While not always required, keeping Windows updated ensures you have the latest fixes and security patches, which can prevent errors.

Can antivirus or firewall software cause this error?

Sometimes third-party antivirus or firewall settings block Xbox Live connections. Temporarily disabling them can help identify if they are causing issues.

What if the Xbox Live service is down?

If Xbox Live is down, you might experience connectivity errors. Check the Xbox Live Status page and wait until the service is restored.

When Nothing Works

If you have tried all the above steps and still face the error, consider these final options:

  • Contact Xbox Support: Visit the official Xbox Support website for personalized assistance.
  • Create a New User Profile: Sometimes corrupt Windows user profiles cause issues. Creating a new user account and signing in there may help.
  • Perform a System Restore: If the error started recently, restoring Windows to an earlier point can undo problematic changes.
  • Reinstall Xbox App: Uninstall and reinstall the Xbox app via Microsoft Store to ensure a clean installation.

These options provide deeper troubleshooting and support beyond standard fixes.

Conclusion

Xbox Live error code 0x800c0005 on Windows 11 can be caused by many factors, but it is usually fixable with some basic troubleshooting. Start by restarting your devices, checking your system settings, and resetting the Xbox app. Clearing caches and disabling proxies help ensure a clean connection.

Running built-in troubleshooters and updating drivers improve app and network stability. If problems persist, signing out and back in or reinstalling the app can refresh your Xbox Live access.

Remember to check Xbox Live service status before diving into complex fixes. If all else fails, official Xbox Support is your best resource for guidance.

By following these simple, step-by-step instructions, you can resolve the error and enjoy seamless Xbox Live gaming on Windows 11 again.

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