Skype is a popular communication tool that many people use on their Windows 10 tablets. Sometimes, it may stop working properly, causing frustration. Fortunately, most issues can be fixed with some simple troubleshooting steps.
This guide will walk you through easy and effective ways to get Skype working again on your Windows 10 tablet. Each step is explained clearly to help you understand why it is necessary.
Whether you face connection problems, audio issues, or app crashes, this guide has you covered. Follow along carefully to restore your Skype experience.
Let’s start by checking a few quick things before diving into the detailed fixes.
Quick Note: Prerequisites and Basic Checks
- Check your internet connection: Skype needs a stable internet connection to work. Make sure your tablet is connected to Wi-Fi or mobile data.
- Restart your tablet: Sometimes, simply restarting your device can solve temporary glitches.
- Sign in properly: Confirm you are logged into Skype with the correct account credentials.
- Update Windows 10: Keeping your system updated ensures compatibility and fixes bugs.
Step 1: Restart Skype and Your Tablet
Before trying more complicated fixes, close the Skype app completely. To do this, swipe up or use the task manager to end Skype’s process. Then, open Skype again and see if it works.
If the problem persists, restart your tablet. Restarting clears temporary errors and refreshes system resources, which often resolves minor app issues.
Step 2: Check for Skype Updates
Using an outdated version of Skype might cause problems. To check for updates:
- Open the Microsoft Store on your tablet.
- Click on the three dots in the upper-right corner and select Downloads and updates.
- Click Get updates to update Skype and other installed apps.
Keeping Skype updated ensures you have the latest features and bug fixes.
Step 3: Verify Your Internet Connection
Skype requires a stable internet connection to work properly. To check your connection:
- Open a web browser and try visiting a website to see if it loads.
- If the site doesn’t load, troubleshoot your Wi-Fi or mobile data settings.
- You can also try toggling airplane mode on and off to reset your network.
Without a good connection, Skype calls and messages won’t work correctly.
Step 4: Allow Skype Through Windows Firewall
Windows Firewall can sometimes block Skype, preventing it from connecting to the internet. To allow Skype through the firewall:
- Press Windows key + S and type Windows Defender Firewall, then open it.
- Click on Allow an app or feature through Windows Defender Firewall in the left menu.
- Look for Skype in the list and ensure both Private and Public checkboxes are ticked.
- If Skype is not listed, click Allow another app, browse to Skype’s installation folder, and add it manually.
- Click OK to save changes.
This step ensures Skype can communicate through your network without restrictions.
Step 5: Check Microphone and Camera Permissions
Skype needs access to your tablet’s microphone and camera for calls. If permissions are blocked, you won’t be able to use these features.
To verify and change permissions:
- Go to Settings > Privacy > Microphone.
- Make sure Allow apps to access your microphone is turned On.
- Scroll down and verify that Skype is allowed to access the microphone.
- Repeat the same steps for Camera permissions.
Granting these permissions is essential for Skype’s audio and video functions.
Step 6: Reset or Reinstall Skype
If Skype still doesn’t work, resetting or reinstalling the app might help fix corrupted files or settings.
To reset Skype:
- Open Settings > Apps > Apps & features.
- Find Skype and click on it.
- Click Advanced options.
- Scroll down and click Reset.
To reinstall Skype:
- Uninstall Skype by right-clicking the app and selecting Uninstall.
- Go to the Microsoft Store, search for Skype, and install it again.
This process refreshes the app and often resolves more stubborn issues.
Step 7: Use Skype Web as an Alternative
If the app keeps failing, you can use the web version of Skype as a temporary alternative. Visit web.skype.com in your browser and sign in with your account.
The web version offers most features without needing to install anything.
FAQs
Why is Skype not connecting on my Windows 10 tablet?
This is often caused by poor internet connection, firewall blocking, or outdated app versions. Checking these areas usually fixes the issue.
How do I fix audio or video problems on Skype?
Ensure your microphone and camera permissions are enabled in Windows settings. Also, check your device hardware and update Skype.
Can antivirus software affect Skype?
Yes, some antivirus programs can block Skype’s network access. Temporarily disabling antivirus or adding Skype as an exception might help.
Why does Skype keep crashing on my tablet?
App crashes can result from corrupted files or conflicts with other software. Resetting or reinstalling Skype often resolves this.
Is Skype free to use on Windows 10 tablets?
Yes, Skype is free for basic calls and messaging. However, calls to phones or international numbers may require Skype Credit or subscriptions.
When Nothing Works
If you have tried all the above steps and Skype is still not working, consider the following options:
- Visit the official Skype support page: support.skype.com offers detailed help articles and community forums.
- Contact Microsoft Support: For persistent issues, Microsoft support can provide personalized assistance.
- Check for Windows updates again: Sometimes, a system update can fix underlying compatibility problems.
- Try creating a new Windows user account: This helps determine if the issue is profile-specific.
Conclusion
Skype issues on Windows 10 tablets are usually easy to fix by following some straightforward troubleshooting steps. Start with simple checks like internet connectivity and app updates, then move to permissions and firewall settings.
If problems persist, resetting or reinstalling Skype often does the trick. Using Skype Web can be a helpful alternative in the meantime.
Remember to keep your system and apps updated and ensure permissions are correctly set for a smooth Skype experience. With patience and these tips, you should be back to connecting with friends and colleagues in no time.