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How to Fix PS5 Redirect Error on Windows 11: Step-by-Step Solutions

If you are encountering a PS5 redirect error on your Windows 11 system, it can be frustrating. This issue often prevents you from accessing PlayStation Network or related services properly. Fortunately, there are straightforward ways to resolve it.

This guide will walk you through simple, step-by-step solutions to fix the PS5 redirect error on Windows 11. Each step is explained clearly, so even beginners can follow along without confusion.

By addressing common causes such as network settings, browser issues, and system configurations, you can quickly get back to enjoying your PlayStation services. Let’s get started with some quick checks.

Following these instructions carefully will help you avoid unnecessary complications and make your troubleshooting more effective.

Quick Note Before You Begin

  • Make sure your Windows 11 system is connected to a stable internet network.
  • Check that your PS5 console and Windows 11 device are on the same network if you are using Remote Play.
  • Ensure your web browser is up to date, as outdated browsers can cause redirect errors.
  • Have your PlayStation Network login credentials handy for testing connectivity after fixes.

Step 1: Clear Your Browser Cache and Cookies

Often, redirect errors can stem from corrupted cache or cookies in your web browser. Clearing these can refresh your browser settings and resolve the issue.

  1. Open the browser that you use to access PS5-related websites (such as Microsoft Edge or Google Chrome).
  2. Go to the browser’s settings menu. This is usually found by clicking the three dots or lines in the top-right corner.
  3. Look for “Privacy & security” or a similar section.
  4. Find the option to clear browsing data, including cache and cookies.
  5. Select “Cached images and files” and “Cookies and other site data.” Be sure not to clear passwords unless you want to re-enter them.
  6. Click “Clear data” or “Clear now.”
  7. Restart your browser and try accessing the PS5 service again.

Why this helps: Cached files sometimes interfere with loading updated site data, causing redirect loops or errors.

Step 2: Check and Reset Your Network Settings

Network misconfigurations can cause the redirect error by blocking communication between your PC and PlayStation servers.

  1. Press Windows + I to open Settings on your Windows 11 PC.
  2. Click on “Network & Internet.”
  3. Select “Status” from the left sidebar.
  4. Scroll down and click on “Network reset.”
  5. Click the “Reset now” button. This will restart your PC and reset all network adapters to default.
  6. After reboot, reconnect to your Wi-Fi or Ethernet and test the PS5 redirect again.

Why this matters: Resetting your network removes any incorrect or conflicting settings that may block PlayStation services.

Step 3: Disable VPN or Proxy Settings

If you are using a VPN or proxy server, it might interfere with PlayStation Network connections and cause redirect errors.

  1. Open Settings by pressing Windows + I.
  2. Go to “Network & Internet” and then select “VPN.”
  3. If any VPN connections are active, disconnect or remove them temporarily.
  4. Next, go back to “Network & Internet” and select “Proxy.”
  5. Ensure “Use a proxy server” is turned off unless you intentionally use one.
  6. Try accessing your PS5 service again after these changes.

Why this step is important: Some VPNs or proxies block or reroute traffic in a way that triggers redirect errors on PlayStation sites.

Step 4: Use Command Prompt to Flush DNS and Renew IP

Sometimes, DNS cache or IP configuration issues cause connection problems. Resetting these can help clear the redirect error.

  1. Press Windows + S, type cmd, then right-click on Command Prompt and select “Run as administrator.”
  2. In the Command Prompt window, type the following commands one by one, pressing Enter after each:
ipconfig /flushdns
ipconfig /release
ipconfig /renew
netsh int ip reset
netsh winsock reset
  1. Restart your computer after running these commands.
  2. Try accessing the PS5 redirect again.

Why this helps: Flushing DNS and resetting network settings can remove stale or incorrect data that causes connection problems.

Step 5: Update Windows and Your Browser

Running outdated software can cause compatibility issues, including redirect errors.

  1. Open Settings (Windows + I), then click on “Windows Update.”
  2. Click “Check for updates” and install any available updates.
  3. After updating Windows, update your browser by going to its menu and selecting “About” or “Help” to check for updates.
  4. Restart your PC and try the PS5 service again.

Why keep software updated? Updates fix bugs and improve compatibility with web services.

Alternative Method: Try a Different Browser or Device

If the problem persists, try accessing the PS5 related site or service on another browser or another device. This can help determine if the issue is specific to your Windows 11 PC or browser.

Frequently Asked Questions (FAQs)

What causes the PS5 redirect error on Windows 11?

This error often results from browser cache problems, network misconfigurations, VPN interference, or outdated software.

Can clearing cache delete my saved passwords?

If you only clear cache and cookies without selecting stored passwords, your passwords will remain safe.

Is it safe to reset my network settings?

Yes, network reset only restores adapters to default and does not delete personal files. You will need to reconnect to your Wi-Fi afterward.

Do I need to disable VPN permanently?

Not necessarily. You can disable it temporarily to check if it causes issues. If it does, consider adjusting VPN settings or using a different VPN.

What if the redirect error happens only on one browser?

This usually indicates a browser-specific problem. Try clearing cache or switching to another browser.

When Nothing Works

If you have tried all steps and still face the PS5 redirect error, consider contacting PlayStation Support or Microsoft Support for further help. Official forums and support pages often provide updated advice and fixes.

Here are useful links for official assistance:

Additionally, checking your router’s firmware and settings or resetting it can sometimes resolve persistent network issues.

Conclusion

Fixing the PS5 redirect error on Windows 11 is often a simple process involving clearing your browser cache, resetting network settings, and ensuring your system is up to date. Disabling VPNs and flushing DNS can also help if more basic fixes fail.

By following the steps in this guide carefully, you should be able to resolve the redirect error and enjoy seamless access to PlayStation Network services. Remember to test after each step to identify what works best for your setup.

Stay patient, and don’t hesitate to seek official support if needed. Good luck!

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