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How to Fix 0x800ccc13 Outlook Error on Windows 11: Step-by-Step Solutions

If you use Microsoft Outlook on Windows 11, you might sometimes encounter error code 0x800ccc13. This error usually occurs when Outlook cannot send or receive emails due to connection or configuration issues.

Fixing this problem is important to keep your email communication smooth and uninterrupted. Fortunately, there are several straightforward solutions you can try at home.

This guide will walk you through simple, step-by-step instructions to resolve the 0x800ccc13 error without needing advanced technical skills.

Follow each method carefully, starting from the easiest fixes to more detailed troubleshooting.

Quick Note: Prerequisites and Initial Checks

  • Check your internet connection: Make sure your PC is connected to the internet and the connection is stable.
  • Restart Outlook and your PC: Sometimes, a simple restart clears temporary glitches causing the error.
  • Verify your email account settings: Confirm that your username, password, incoming and outgoing server details are correct.
  • Update Windows and Outlook: Ensure your system and Outlook app are up to date to avoid known bugs.

Step 1: Restart the Simple MAPI Service

The Simple MAPI service helps Outlook communicate with other programs and the system. If this service is stopped or stuck, error 0x800ccc13 can occur.

  1. Press Windows + R keys simultaneously to open the Run dialog box.
  2. Type services.msc and press Enter.
  3. In the Services window, scroll down to find Simple MAPI Service.
  4. Right-click on it and select Restart. If it is not running, click Start.
  5. Close the window and reopen Outlook to check if the problem is resolved.

Why this matters: Restarting this service refreshes Outlook’s communication with Windows, fixing minor connection hiccups.

Step 2: Run Outlook in Safe Mode

Sometimes, add-ins or extensions can interfere with email sending/receiving, causing errors.

  1. Close Outlook completely.
  2. Press Windows + R to open the Run dialog.
  3. Type outlook.exe /safe and hit Enter.
  4. Outlook will start in Safe Mode without any add-ins.
  5. Try sending or receiving an email to see if the error still appears.

If the error disappears in Safe Mode, one of your add-ins is likely causing the problem. You can disable add-ins one by one to find the culprit:

  1. Go to File > Options > Add-ins.
  2. At the bottom, select COM Add-ins and click Go.
  3. Uncheck add-ins to disable them and restart Outlook normally.

Step 3: Repair Outlook Data Files

Corrupted Outlook data files (PST or OST) can lead to sending and receiving errors. Repairing these files often fixes the problem.

  1. Close Outlook.
  2. Open File Explorer and navigate to:
    3. C:Program Files (x86)Microsoft OfficerootOffice16

    (Replace “Office16” with your version folder if different.)

  3. Locate and run the tool SCANPST.EXE.
  4. Click Browse and find your Outlook data file (usually located in DocumentsOutlook Files or AppDataLocalMicrosoftOutlook).
  5. Select the file and click Start to scan for errors.
  6. If errors are found, click Repair.
  7. After completion, open Outlook and test if the error persists.

This step is important because damaged data files can block Outlook from processing emails properly.

Step 4: Reset the Winsock Catalog

Winsock controls how Windows handles network requests. If it becomes corrupted, networking issues like error 0x800ccc13 can appear.

  1. Press Windows + S, type cmd.
  2. Right-click on Command Prompt and select Run as administrator.
  3. In the command window, type the following and press Enter:
    4. netsh winsock reset
  4. Restart your PC to apply the changes.
  5. Open Outlook and check if the error is fixed.

This command resets network components that may have been corrupted, restoring normal email communication.

Step 5: Create a New Outlook Profile

If your current Outlook profile is corrupted, creating a new one can often resolve persistent errors.

  1. Close Outlook.
  2. Press Windows + R, type control mlcfg32.cpl, and press Enter.
  3. In the Mail Setup window, click Show Profiles.
  4. Click Add to create a new profile and give it a name.
  5. Follow the setup wizard to add your email account again.
  6. After setup, select Prompt for a profile to be used or set the new profile as default.
  7. Open Outlook with the new profile and test sending/receiving emails.

This method creates a fresh configuration free from errors caused by profile corruption.

Alternative Methods and Advanced Options

  • Disable antivirus or firewall temporarily: Sometimes security software blocks Outlook’s connection. Temporarily disable them to test.
  • Check SMTP and POP/IMAP server settings: Ensure ports and encryption methods match your email provider’s recommendations.
  • Repair Office installation: Go to Settings > Apps > Microsoft Office, select Modify, and choose Quick Repair or Online Repair.

Frequently Asked Questions (FAQs)

What causes the Outlook error 0x800ccc13?

This error commonly occurs due to network issues, corrupted Outlook data files, problems with the Simple MAPI service, or incorrect email account settings.

Is this error related to my internet connection?

Yes, if your internet is unstable or disconnected, Outlook won’t be able to send or receive emails, which can trigger this error.

Can antivirus software cause this error?

Yes, some antivirus or firewall programs may block Outlook’s access to the internet. Temporarily disabling them can help test if they are the cause.

Will creating a new profile delete my emails?

Creating a new profile does not delete emails stored on the server. However, locally saved emails in PST files may need to be imported separately.

How do I know if my Outlook data file is corrupted?

Common signs include frequent crashes, problems sending/receiving emails, or error messages during Outlook startup. Running the scanpst.exe tool can confirm and fix corruption.

When Nothing Works

If you have tried all the above solutions and the error still persists, consider these final steps:

  • Contact your email service provider: There may be server-side issues or changes in settings.
  • Visit Microsoft Support: Use the official Microsoft Outlook support page at support.microsoft.com/outlook for detailed help and tools.
  • Reinstall Microsoft Office: As a last resort, uninstall and reinstall Office to fix deep software issues.

Conclusion

The Outlook error 0x800ccc13 can disrupt your email flow, but it is usually fixable with simple troubleshooting. Starting with checking your internet and restarting services, then repairing files and resetting network components, covers the most common causes.

Creating a new Outlook profile often resolves stubborn issues, and advanced options like repairing Office or adjusting security software settings can help if needed. Always keep your system and Outlook updated to prevent such errors.

By following this step-by-step guide, you should be able to restore normal email functionality on your Windows 11 PC quickly and easily.

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