Printer errors can be frustrating, especially when you need to print important documents quickly. One such error is the 0xb39ff018 code that appears on Windows 11. This error often disrupts the printing process and can stop your printer from working properly.
Fortunately, fixing this error is usually straightforward with the right steps. This guide will walk you through simple and effective solutions to resolve the 0xb39ff018 printer error on your Windows 11 system.
Each step is explained clearly, so even if you are not very tech-savvy, you can follow along easily. Let’s get started and get your printer back to working condition.
Before diving into complex fixes, some quick checks can save you time and frustration.
Quick Note: Prerequisites and Basic Checks
- Check Printer Connection: Make sure your printer is properly connected to your PC via USB or Wi-Fi. A loose or disconnected cable can cause errors.
- Power Cycle the Printer: Turn off the printer, unplug it from power for 30 seconds, then plug it back in and turn it on. This simple reset can clear temporary issues.
- Ensure Printer Has Paper and Ink: Low ink or empty paper trays can trigger errors during printing.
- Restart Your PC: Sometimes, a simple reboot can fix minor glitches in Windows 11.
Step 1: Run the Windows Printer Troubleshooter
The built-in Windows troubleshooter is designed to detect and fix common printer problems automatically. Running it first can save time and effort.
- Click the Start button and select Settings.
- Go to System > Troubleshoot > Other troubleshooters.
- Find the Printer option and click Run.
- Follow the on-screen instructions. The troubleshooter will scan for issues and try to fix them.
This step is important because Windows can automatically repair many printer-related problems without manual intervention.
Step 2: Update or Reinstall Printer Drivers
Outdated or corrupted printer drivers are a common cause of error 0xb39ff018. Updating or reinstalling the drivers ensures your printer software communicates correctly with Windows 11.
How to Update Printer Drivers
- Right-click the Start button and select Device Manager.
- Expand the Printers section.
- Right-click your printer name and select Update driver.
- Choose Search automatically for updated driver software.
- Wait for Windows to find and install any updates. Restart your PC afterward.
How to Reinstall Printer Drivers
- Open Settings > Bluetooth & devices > Printers & scanners.
- Select your printer and click Remove.
- Go back to Device Manager, right-click your printer, and select Uninstall device.
- Restart your computer.
- Download the latest driver from the manufacturer’s website and install it following their instructions.
Reinstalling drivers cleans out any corrupted files and replaces them with fresh ones, which often clears printer errors.
Step 3: Clear the Print Spooler
The print spooler is a service that manages print jobs. Sometimes, it can get stuck or corrupted, causing error codes like 0xb39ff018. Clearing it can fix such issues.
How to Clear Print Spooler Manually
- Press Windows + R to open the Run dialog box.
- Type
services.mscand press Enter. - In the Services window, scroll down and find Print Spooler.
- Right-click Print Spooler and choose Stop.
- Open File Explorer and navigate to
C:WindowsSystem32spoolPRINTERS. You may need administrative permission to access this folder. - Delete all files inside the PRINTERS folder. These are pending print jobs that might be causing the error.
- Go back to the Services window, right-click Print Spooler, and select Start.
- Try printing again to see if the error is resolved.
Clearing the print spooler removes stuck print jobs and resets the printer queue, which often resolves errors related to printing processes.
Step 4: Check Windows Updates
Windows updates often include fixes for hardware compatibility and bugs. Ensuring your system is up to date can prevent and fix printer errors.
- Open Settings and go to Windows Update.
- Click Check for updates.
- Install any available updates and restart your computer if prompted.
Keeping Windows current ensures better support for printers and other devices, reducing the chance of errors.
Alternative Method: Use the Printer Manufacturer’s Diagnostic Tool
Many printer brands provide their own diagnostic and repair utilities. These tools are designed specifically for their hardware and can fix issues that Windows troubleshooters may miss.
Visit your printer manufacturer’s official website (such as HP, Canon, Epson, or Brother) and download their support or diagnostic software. Follow the instructions to scan and repair your printer.
Frequently Asked Questions (FAQs)
What does printer error 0xb39ff018 mean?
This error code usually indicates a communication problem between Windows 11 and your printer, often caused by driver issues, corrupted print jobs, or system glitches.
Can I fix this error without reinstalling Windows?
Yes, the error is typically resolved by troubleshooting printer drivers, clearing the print spooler, or running the Windows troubleshooter. Reinstalling Windows is rarely necessary.
Will updating my printer driver delete my settings?
Updating drivers usually keeps your settings intact, but uninstalling and reinstalling the driver might reset some preferences, which you can reconfigure afterward.
Is it safe to delete files in the PRINTERS folder?
Yes. These files are temporary print jobs. Deleting them stops stuck print jobs that can cause errors and won’t harm your system.
My printer is wireless. Does this guide apply to me?
Yes. Most steps work for both wired and wireless printers. Just ensure your wireless connection is stable and your printer is powered on.
When Nothing Works
If you have tried all the steps above and still face the 0xb39ff018 error, you might need more advanced help.
- Contact Manufacturer Support: Reach out to your printer’s customer support for personalized assistance.
- Use Microsoft Support: Visit the official Microsoft support page for Windows 11 printer issues: Windows 11 Printer Troubleshooting.
- Try Another Printer: If possible, test another printer to confirm if the issue is with your PC or the printer itself.
Conclusion
Printer error 0xb39ff018 on Windows 11 can disrupt your work but is usually straightforward to fix. Starting with simple steps like running the troubleshooter and checking connections often solves the problem quickly.
Updating or reinstalling drivers and clearing the print spooler address common causes of this error. Keeping your system updated and using manufacturer diagnostics further ensure smooth printing operations.
By following these detailed instructions, you can confidently troubleshoot and resolve this printer error, minimizing downtime and improving your printing experience.