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Encountering the 0x87dd0003 error on Windows 11 can be frustrating, especially if you rely on Microsoft Store apps or Xbox services. This error often appears when there are issues with connectivity or account synchronization.

Fortunately, there are simple and effective steps you can take to resolve this problem. This guide will walk you through each solution clearly and patiently.

By following these instructions carefully, you should be able to fix the error without needing advanced technical knowledge.

Let’s get started with some quick checks before diving into the troubleshooting steps.

Quick Note: Prerequisites and Basic Checks

Before trying more detailed fixes, ensure the following:

• Stable Internet Connection: A weak or disconnected internet can cause this error. Confirm you are connected to a reliable network.
• Correct Date and Time: Incorrect system date and time settings can interfere with server authentication. Make sure these are accurate.
• Microsoft Account Status: Verify you are signed in properly with your Microsoft account, as many services depend on this.
• Windows Updates: Keeping Windows up to date helps prevent errors. Check for and install any pending updates.

Step 1: Restart Your PC

Sometimes, a simple restart can clear temporary glitches causing the error.

• Click the Start button.
• Select Power and then Restart.
• After the system restarts, try using the app or service again.

This step is important because restarting refreshes system processes and network connections.

Step 2: Check Your Date and Time Settings

If your PC’s date and time are not set correctly, server communication can fail, resulting in error 0x87dd0003.

• Right-click the time displayed on the taskbar.
• Select Adjust date and time.
• Make sure Set time automatically and Set time zone automatically are turned on.
• If they are already on, toggle them off and on again to reset.

Correct time settings ensure secure authentication with Microsoft servers.

Step 3: Sign Out and Sign Back Into Microsoft Store or Xbox App

Sometimes, your account session may have expired or become corrupted.

• Open the Microsoft Store or Xbox app.
• Click your profile icon in the top right corner.
• Select Sign out.
• Close the app completely, then reopen it.
• Sign back in using your Microsoft account credentials.

Signing out and back in refreshes your account authentication tokens.

Step 4: Reset Microsoft Store Cache

The Microsoft Store cache can sometimes get corrupted and cause errors.

• Press Windows + R keys to open the Run dialog box.
• Type wsreset.exe and press Enter.
• A blank Command Prompt window will open, and after a few moments, the Store will launch automatically.
• Try your task again to see if the error is resolved.

Resetting the cache clears temporary files and refreshes the Store app’s data.

Step 5: Check Windows Update and Install Pending Updates

Outdated system files can cause compatibility issues leading to error 0x87dd0003.

• Open Settings by pressing Windows + I.
• Go to Windows Update on the left panel.
• Click Check for updates.
• If updates are found, click Download and install.
• After installation, restart your PC if prompted.

Keeping Windows updated ensures you have the latest fixes and security patches.

Step 6: Run the Windows Store Apps Troubleshooter

Windows has a built-in troubleshooter that can detect and fix common Store app problems.

• Open Settings with Windows + I.
• Click System > Troubleshoot > Other troubleshooters.
• Find Windows Store Apps in the list and click Run.
• Follow the on-screen instructions to complete the troubleshooting process.

This tool automatically identifies and repairs issues related to Store apps.

Step 7: Disable Proxy Settings

Proxy servers can sometimes block the communication needed for Microsoft services to work properly.

• Press Windows + I to open Settings.
• Navigate to Network & internet > Proxy.
• Under Manual proxy setup, ensure Use a proxy server is turned off.
• If it was on, turn it off and restart your PC.

Disabling proxy prevents connection issues caused by network filtering.

Step 8: Repair or Reset Microsoft Store App

If the problem persists, repairing or resetting the Store app can fix corrupted files.

• Open Settings with Windows + I.
• Go to Apps > Installed apps (or Apps & features).
• Scroll to find Microsoft Store and click the three dots next to it.
• Select Advanced options.
• Click Repair first. If that doesn’t work, click Reset.
• Note: Resetting will reinstall the app and might remove some app data.

This process restores the Store app to its original state without affecting your personal files.

Alternative Method: Use Windows PowerShell to Reinstall Microsoft Store

For advanced users, reinstalling the Store app via PowerShell can help if other fixes fail.

• Right-click the Start button and select Windows Terminal (Admin) or PowerShell (Admin).
• Copy and paste the following command and press Enter:

Get-AppxPackage Microsoft.WindowsStore | Remove-AppxPackage
Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)AppXManifest.xml"}

This command uninstalls and reinstalls the Microsoft Store app for all users.

Frequently Asked Questions (FAQs)

What does error code 0x87dd0003 mean?

This error usually indicates a problem with network connectivity, account sign-in issues, or corrupted Store app files preventing Microsoft services from functioning correctly.

Can antivirus or firewall cause this error?

Yes, sometimes security software can block necessary connections. Temporarily disabling your antivirus or firewall while troubleshooting can help identify if they are the cause.

Will resetting Microsoft Store delete my apps?

No, resetting the Microsoft Store app only affects its data and settings. Your installed apps and files remain safe.

Do I need to be signed in with a Microsoft account?

Yes, many Windows 11 services, including Microsoft Store and Xbox apps, require you to be signed in with a Microsoft account to work properly.

Is this error related only to Microsoft Store?

While commonly seen with Microsoft Store, the 0x87dd0003 error can affect Xbox apps and other Microsoft services that rely on your account and network connection.

When Nothing Works

If you have tried all the above steps and the error persists, consider the following final options:

• Run System File Checker: Open Command Prompt as administrator and run sfc /scannow to repair corrupted system files.
• Create a New User Account: Sometimes user profile corruption causes errors. Creating a new Windows user can help isolate this.
• Contact Microsoft Support: Visit the official Microsoft support website for personalized help.
• Consider a Repair Install: If your system has multiple issues, performing a repair install of Windows 11 without losing personal files may fix deep-rooted problems.

Conclusion

The 0x87dd0003 error on Windows 11 is a common yet fixable issue related to network, account, or app problems. Starting with basic steps like restarting your PC, checking date and time, and signing back into your Microsoft account can often resolve it quickly.

If simple fixes don’t work, resetting the Microsoft Store cache, running troubleshooters, or repairing the app usually helps. For advanced troubleshooting, reinstalling the Store app via PowerShell is an option.

Remember to keep your system updated and ensure your network settings allow Microsoft services to connect properly. Following this guide should get you back to using your apps smoothly and error-free.