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How to Fix PS4 Update 9.60 Not Working Errors on Windows 11: Step-by-Step Solutions

Updating your PS4 to the latest firmware is crucial for optimal performance and access to new features. However, sometimes update errors can occur, especially when using Windows 11 to download or install the update. These issues can be frustrating but are usually fixable with some basic troubleshooting.

This article will guide you through simple and clear steps to solve the PS4 Update 9.60 not working problem on Windows 11. Each solution is explained in detail, so even beginners can follow along easily.

By carefully following these instructions, you should be able to get your PS4 update working smoothly again without hassle. Let’s begin with some quick checks before diving into the fixes.

Understanding why the update fails helps prevent future issues and ensures your console stays up to date.

Quick Note: Prerequisites and Basic Checks

  • Stable Internet Connection: Make sure your Windows 11 PC and PS4 have reliable internet access. Interruptions during download can cause update failures.
  • Enough Storage Space: Confirm your PS4 has enough free space for the update. Lack of space can stop the update process.
  • Official Update File: If updating via USB, ensure you downloaded the PS4 update file from the official PlayStation website to avoid corrupted files.
  • USB Drive Format: The USB drive should be formatted as FAT32 or exFAT for the PS4 to recognize it properly.

Step 1: Restart Your Devices

Often, simply restarting your PS4 and Windows 11 PC can fix temporary glitches causing the update error.

  • Turn off your PS4 completely by holding the power button until it shuts down.
  • Restart your Windows 11 PC.
  • Turn your PS4 back on and try the update again.

This step clears temporary system files and refreshes network connections, which can resolve minor issues.

Step 2: Check Your Network Settings

Network problems are a common cause of update failures. Ensuring your connection is stable is essential.

  • On your Windows 11 PC, open the Settings app, go to Network & Internet, and verify you have an active connection.
  • If you’re using Wi-Fi, try switching to a wired Ethernet connection for better stability.
  • Restart your router/modem to refresh the internet connection.
  • On the PS4, navigate to Settings > Network > Test Internet Connection to confirm the console is connected to the internet successfully.

Stable network connectivity is crucial because the update downloads files directly from PlayStation servers.

Step 3: Update PS4 Using Safe Mode

Safe Mode allows you to update the PS4 system software without interference from other processes. This method often bypasses update errors.

  1. Turn off your PS4 completely.
  2. Press and hold the power button again until you hear two beeps (about 7 seconds). This boots the PS4 into Safe Mode.
  3. Connect your DualShock 4 controller to the PS4 with a USB cable and press the PS button.
  4. Select Update System Software from the Safe Mode menu.
  5. Choose Update from USB Storage Device if you have the update file on a USB, or Update via Internet to download directly.

Using Safe Mode ensures background apps don’t block the update process and can fix corrupted files preventing installation.

Step 4: Manually Download and Install Update via USB

If online updates are failing, manually installing the update can resolve issues related to network or corrupted downloads.

  1. On your Windows 11 PC, go to the official PlayStation System Software Update page.
  2. Download the full update file (usually named PS4UPDATE.PUP).
  3. Prepare a USB flash drive formatted as FAT32 or exFAT.
  4. Create a folder named PS4 in the root directory of the USB drive.
  5. Inside the PS4 folder, create another folder named UPDATE.
  6. Copy the downloaded update file into the UPDATE folder.
  7. Connect the USB drive to your PS4.
  8. Boot your PS4 into Safe Mode (Step 3) and select Update System Software > Update from USB Storage Device.

This method ensures you are using a clean and verified update file, eliminating internet-related problems.

Step 5: Disable Firewall or Antivirus Temporarily on Windows 11

Sometimes, firewall or antivirus programs on Windows 11 block the update file download or transfer. Temporarily disabling them can help.

  • Open Windows Security from the Start menu.
  • Go to Firewall & network protection and turn off the firewall temporarily.
  • Open your antivirus software and disable real-time protection for a short time.
  • Try downloading or transferring the update again.
  • Remember to re-enable firewall and antivirus protection after completing the update.

Disabling security software removes any accidental blocks on the update process but should only be done briefly for safety.

Step 6: Check USB Drive for Errors

If you’re using a USB drive for the update, errors on the drive can cause the PS4 not to recognize the update file properly.

  • Connect your USB drive to the Windows 11 PC.
  • Open File Explorer, right-click the USB drive, and select Properties.
  • Go to the Tools tab and click on Check under Error checking.
  • Follow prompts to scan and repair any errors.
  • After fixing errors, repeat the update file copying process and try again on the PS4.

Ensuring the USB drive is error-free prevents file corruption and read errors during the update.

Frequently Asked Questions (FAQs)

Why does my PS4 update fail on Windows 11?

Common reasons include unstable internet, corrupted update files, insufficient storage on PS4, or security software blocking downloads.

Can I update the PS4 without a USB drive?

Yes, you can update directly through the PS4 internet connection or Safe Mode if the network is stable.

What should I do if the update file is corrupt?

Re-download the update file from the official PlayStation website and verify the file size matches the published size to avoid corruption.

Is Safe Mode update different from normal update?

Safe Mode updates bypass many system processes that may interfere with the update, making it more reliable for fixing errors.

Will disabling antivirus on Windows 11 harm my PC?

Disabling antivirus temporarily is generally safe if you only do it briefly to perform the update and re-enable it immediately afterward.

When Nothing Works

If you have tried all the above steps and the PS4 update 9.60 still won’t work, here are your final options:

  • Contact PlayStation Support: Visit the official support page for personalized help.
  • Factory Reset PS4: As a last resort, backing up your data and performing a factory reset can fix deep system issues preventing updates.
  • Check for Hardware Issues: Sometimes, hardware faults like a failing hard drive can cause update failures. A professional diagnosis may be necessary.

Conclusion

PS4 update errors on Windows 11 can be frustrating but are usually fixable with simple steps. Start by ensuring your internet connection and storage space are sufficient.

Using Safe Mode and manual USB updates are reliable methods for overcoming stubborn update problems. Remember to check USB drive integrity and temporarily disable security software if needed.

If all else fails, official PlayStation support and factory resets remain as final solutions. Following these detailed steps will help keep your PS4 updated and running smoothly.

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