Blog

How to Fix Xbox Error 0x87de0017 on Windows 11: Step-by-Step Solutions

Xbox Error 0x87de0017 can be frustrating when trying to play games or access Xbox services on Windows 11. This error often indicates a problem with your account or Xbox app connectivity. Fortunately, there are simple steps you can take to resolve it and get back to gaming quickly.

This guide will walk you through easy-to-follow solutions, starting from basic checks to more advanced fixes. Each step is explained clearly so even beginners can understand and apply the fixes.

Before diving into troubleshooting, understanding the possible causes will help you choose the right method. This error can result from network issues, account sign-in problems, or Xbox app glitches.

Follow the steps below in order, and you should be able to fix the error without needing technical expertise.

Quick Note: Prerequisites and Basic Checks

  • Make sure your Windows 11 system is connected to the internet and the connection is stable.
  • Ensure you are signed in with the correct Microsoft account linked to your Xbox profile.
  • Check for any pending Windows updates and install them before proceeding.
  • Restart your PC before trying the solutions to clear temporary glitches.

Step 1: Sign Out and Sign Back Into the Xbox App

Sometimes, the error occurs because your Xbox app session is not properly authenticated. Signing out and back in refreshes your connection.

  1. Open the Xbox app on your Windows 11 PC.
  2. Click on your profile icon in the top-right corner.
  3. Select Sign out from the dropdown menu.
  4. Close the app completely. You can also check Task Manager (Ctrl + Shift + Esc) to ensure no Xbox processes are running.
  5. Reopen the Xbox app and sign back in using your Microsoft account credentials.

This step ensures your credentials are correctly validated and can often fix temporary account-related errors.

Step 2: Check Your Network Connection

A weak or unstable internet connection can cause communication errors between the Xbox app and Microsoft servers.

  1. Click on the network icon in the Windows taskbar and ensure you are connected to a reliable network.
  2. Try opening a web browser and visiting a few websites to confirm internet access.
  3. If you are using Wi-Fi, consider switching to a wired Ethernet connection for better stability.
  4. Restart your router/modem by unplugging it for 30 seconds, then plugging it back in.

Stable internet connectivity is crucial for the Xbox app to work correctly and communicate with Xbox Live services.

Step 3: Run Windows Store Apps Troubleshooter

The Xbox app on Windows 11 is a Microsoft Store app, so running the built-in troubleshooter can detect and fix issues automatically.

  1. Press Windows + I to open Settings.
  2. Go to System > Troubleshoot > Other troubleshooters.
  3. Find Windows Store Apps in the list and click Run.
  4. Follow the on-screen instructions to complete the troubleshooting process.

This tool checks for common problems with Microsoft Store apps that can cause errors like 0x87de0017.

Step 4: Reset the Xbox App

If signing out and troubleshooting don’t work, resetting the Xbox app clears its cache and settings, which can fix corrupted files or configurations.

  1. Open Settings by pressing Windows + I.
  2. Go to Apps > Installed apps (or Apps > Apps & features depending on your version).
  3. Scroll to find the Xbox app and click the three dots next to it.
  4. Select Advanced options.
  5. Scroll down and click Reset. Confirm any prompts.

Resetting removes app data but does not uninstall the app, giving it a fresh start.

Step 5: Check Xbox Live Services Status

Sometimes the issue may be due to Xbox Live services being down or experiencing problems.

  1. Visit the official Xbox status page: https://support.xbox.com/en-US/xbox-live-status
  2. Check if there are any reported outages for Xbox Live services, Xbox app, or account issues.
  3. If services are down, wait until Microsoft resolves the problem before trying again.

Knowing the service status prevents wasting time troubleshooting when the issue is on Microsoft’s end.

Step 6: Update the Xbox App and Windows 11

Outdated software can cause compatibility issues leading to errors.

  1. Open the Microsoft Store.
  2. Click the profile icon and choose App settings or Downloads and updates.
  3. Click Get updates to install available updates for the Xbox app and other apps.
  4. Also, check for Windows updates by going to Settings > Windows Update and clicking Check for updates.
  5. Install all pending updates and restart your PC if needed.

Keeping your system and apps updated ensures smoother performance and fewer errors.

Alternative Method: Reinstall the Xbox App

If resetting doesn’t help, reinstalling the Xbox app can fix deeper issues.

  1. Right-click the Start button and select Windows Terminal (Admin) or PowerShell (Admin).
  2. Type the following command to uninstall the Xbox app:
    3. Get-AppxPackage *xboxapp* | Remove-AppxPackage
  3. Press Enter and wait for the process to complete.
  4. Open the Microsoft Store, search for “Xbox,” and reinstall the app.
  5. Sign in again and check if the error persists.

This method removes any corrupted files and installs a fresh copy of the app.

FAQs

What exactly causes Xbox Error 0x87de0017?

This error usually happens due to account sign-in problems, network connectivity issues, or corrupted Xbox app files on Windows 11.

Can I fix this error without reinstalling Windows?

Yes, most fixes involve resetting or reinstalling the Xbox app, checking your network, or signing out and back into your account. Reinstalling Windows is not necessary.

Is this error related to my Xbox console?

No, this specific error code is tied to the Xbox app on Windows 11 and does not indicate issues with the physical Xbox console.

Will updating Windows 11 solve the problem?

Updating Windows can solve compatibility problems that may trigger the error, so it’s an important step to try.

Do I need a stable internet connection to fix this?

Yes, a stable internet connection is essential because Xbox services require online access to authenticate your account and launch games.

When Nothing Works

If you have tried all the steps above and the error 0x87de0017 still appears, consider these final options:

  • Use the official Xbox support to get personalized help from Microsoft.
  • Check Xbox community forums and Reddit for advice from other users who might have faced similar issues.
  • Perform a system restore to a point when the Xbox app was working correctly (if you have restore points enabled).

These options provide additional help beyond standard troubleshooting.

Conclusion

Xbox Error 0x87de0017 on Windows 11 can disrupt your gaming experience, but it is fixable by following a series of simple steps. Start by signing out and back into the Xbox app and checking your network connection. Running the Windows Store apps troubleshooter and resetting the Xbox app often resolves the issue. Keeping your system and apps updated is crucial for smooth operation. If needed, reinstall the Xbox app to fix deeper problems.

By carefully following the steps in this guide, you should be able to resolve the error and enjoy uninterrupted Xbox gaming on your Windows 11 PC.

Leave a Reply