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How to Fix Video UI.exe Not Working Error on Windows 11: Step-by-Step Guide

Experiencing the Video UI.exe not working error on Windows 11 can be frustrating, especially when you need to watch your favorite videos without interruptions. This error might cause the video app to crash or stop responding unexpectedly.

Fortunately, fixing this problem is often straightforward and does not require advanced technical skills. By following some simple steps, you can resolve the issue and get your video player running smoothly again.

In this guide, we will walk through easy-to-understand solutions, starting from the quickest fixes to more detailed troubleshooting methods. This way, even if you are new to Windows, you can follow along without confusion.

Let’s get started and bring your video player back to life.

Quick Note: Prerequisites and Basic Checks

Before diving into detailed troubleshooting, there are a few quick checks you should perform. These simple steps can sometimes solve the problem instantly:

  • Restart your computer: This refreshes system processes and can fix minor glitches causing the error.
  • Check for Windows Updates: Microsoft regularly releases updates that fix bugs, including those related to system apps.
  • Ensure your video files are not corrupted: Try playing a different video to confirm the problem is with the app and not the file.
  • Close other programs: Sometimes, other running applications interfere with the video player.

Step 1: Run the Windows Store Apps Troubleshooter

The Video UI.exe error often relates to the built-in Movies & TV app, which is a Windows Store app. Windows includes a troubleshooter specifically for apps that might be malfunctioning.

Here’s how to run it:

  1. Click the Start button and select Settings.
  2. Navigate to System > Troubleshoot > Other troubleshooters.
  3. Find Windows Store Apps in the list and click Run.
  4. Wait for the troubleshooter to detect and fix any problems automatically.

This tool is important because it checks for common issues like corrupted app data or permissions problems that can cause the video app to fail.

Step 2: Reset the Movies & TV App

If the troubleshooter doesn’t fix the error, resetting the app can help by restoring it to its default state without uninstalling it. This clears any corrupted settings or data.

Follow these steps to reset the app:

  1. Open Settings and go to Apps > Installed apps.
  2. Scroll down and find Movies & TV.
  3. Click the three dots next to it and select Advanced options.
  4. Scroll down to the Reset section and click the Reset button.
  5. Confirm the reset by clicking Reset again.

Resetting helps because it deletes temporary files and restores app configurations that might have been causing conflicts.

Step 3: Update or Reinstall the Movies & TV App

Sometimes, the app itself might be outdated or corrupted beyond repair. Updating or reinstalling it ensures you have the latest version with all bug fixes.

To update the app:

  1. Open Microsoft Store from the Start menu.
  2. Click on the Library icon at the bottom left.
  3. Click Get updates to update all installed apps, including Movies & TV.

If updating doesn’t help, reinstall the app:

  1. Open PowerShell as administrator (search for PowerShell, right-click, and choose Run as administrator).
  2. Type or paste the following command to uninstall the app:
Get-AppxPackage *zunevideo* | Remove-AppxPackage
  1. After uninstalling, go to the Microsoft Store, search for Movies & TV, and install it again.

Reinstalling ensures a fresh copy of the app, clearing any deep issues.

Step 4: Check and Update Your Graphics Drivers

Graphics drivers play a key role in playing videos smoothly. Outdated or faulty drivers can cause crashes such as the Video UI.exe error.

To update your graphics drivers:

  1. Press Windows + X and select Device Manager.
  2. Expand the Display adapters section.
  3. Right-click your graphics card and choose Update driver.
  4. Select Search automatically for updated driver software.
  5. Follow the prompts to install any available updates.

Keeping your drivers updated improves compatibility and performance for video playback.

Step 5: Run System File Checker (SFC) Scan

Sometimes, corrupted Windows system files can cause apps to misbehave. Running the System File Checker tool can repair these files.

Here’s how to do it:

  1. Open Command Prompt as administrator (search for cmd, right-click, and select Run as administrator).
  2. Type the following command and press Enter:
sfc /scannow

The scan will check for corrupted system files and repair them automatically. This process might take some time, so be patient.

FAQs

What is Video UI.exe?

Video UI.exe is the executable file for the Movies & TV app in Windows 11, responsible for playing video files.

Why does the Video UI.exe error occur?

This error can occur due to corrupted app files, outdated drivers, system file issues, or conflicts with other software.

Can I use a different video player to avoid this error?

Yes, alternatives like VLC Media Player or Media Player Classic are excellent and often more stable options.

Will resetting the app delete my videos?

No, resetting only affects the app’s settings and cache. Your video files remain safe on your computer.

Is it safe to uninstall and reinstall the Movies & TV app?

Yes, it is safe and can help fix many issues by providing a fresh installation of the app.

When Nothing Works

If none of the above steps resolve the issue, consider these final options:

  • Create a new user account: Sometimes, corrupt user profiles cause app errors. A new account might fix this.
  • Perform a system restore: If the problem started recently, restoring Windows to an earlier point can undo problematic changes.
  • Contact Microsoft Support: Visit the official Microsoft support site for personalized help.
  • Use alternative video players: If the built-in app continues to fail, switching to third-party players is a practical workaround.

Conclusion

The Video UI.exe not working error on Windows 11 can interrupt your video viewing, but it is usually fixable with simple troubleshooting steps. Starting with quick system checks, running the Windows Store troubleshooter, resetting or reinstalling the app, updating drivers, and scanning system files covers most issues.

By following this step-by-step guide patiently, you can restore your video app’s functionality without hassle. Remember to keep your system and apps updated regularly to avoid similar errors in the future.

If problems persist, don’t hesitate to explore advanced options or contact official support for assistance. Happy watching!

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