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Microsoft Teams is a popular communication tool used by many on Windows 11. Sometimes, users face an issue where they are unable to hang up calls. This can interrupt meetings and cause frustration. Fortunately, there are several ways to fix this problem effectively.

In this article, we will walk through simple and detailed steps to resolve the issue of being unable to hang up calls in Microsoft Teams on Windows 11. Each step is explained clearly so anyone can follow along. Let’s get started and get your calls working smoothly again.

Fixing this issue usually involves checking the app settings, updating software, or adjusting system permissions. We will cover all these areas thoroughly. Whether you are a beginner or more advanced user, you will find helpful solutions here.

By the end of this guide, you should be able to hang up calls without any trouble. If not, we will also provide additional resources and next steps.

Quick Note: Before You Begin

• Make sure your internet connection is stable. Poor connectivity can cause call issues.
• Check that your Microsoft Teams app is updated to the latest version.
• Restart your computer to clear any temporary glitches.
• Confirm that your microphone and speakers are working properly.

These quick checks often solve basic problems and save time.

Step 1: Restart Microsoft Teams

Sometimes, the simplest fix is to restart the app. This refreshes the program and can clear temporary bugs.

1. Close Microsoft Teams completely. To do this, right-click the Teams icon in the system tray (bottom-right corner) and select Quit.
2. Wait for about 10 seconds to ensure the app has fully closed.
3. Open Microsoft Teams again by clicking the Start menu and searching for Teams.
4. Try making and hanging up a call to see if the issue is resolved.

Restarting helps because sometimes the app’s processes get stuck, causing buttons like “hang up” to become unresponsive.

Step 2: Check for Microsoft Teams Updates

Microsoft regularly releases updates that fix bugs and improve performance. Using an outdated version may cause call features to malfunction.

1. Open Microsoft Teams.
2. Click on your profile picture in the top-right corner.
3. Select Check for updates.
4. Teams will automatically look for and install any available updates.
5. After the update completes, restart the app and test the call feature.

Keeping Teams updated ensures you have the latest fixes and features.

Step 3: Clear Microsoft Teams Cache

Corrupted cache files can cause Teams to behave unexpectedly. Clearing the cache can resolve problems like not being able to hang up calls.

1. Close Microsoft Teams completely.
2. Press Windows + R to open the Run dialog box.
3. Type %appdata%MicrosoftTeams and press Enter.
4. Delete all files and folders inside the Teams folder. Don’t worry, this only removes temporary data.
5. Restart Microsoft Teams and try hanging up a call.

This step forces Teams to create fresh cache files, often fixing weird glitches.

Step 4: Adjust Call Permissions in Windows 11

If Teams does not have permission to control your microphone or audio devices properly, hanging up calls might not work.

1. Click the Start button and select Settings.
2. Go to Privacy & security > Microphone.
3. Make sure the toggle for Microphone access is On.
4. Scroll down to Allow desktop apps to access your microphone and ensure it is enabled.
5. Repeat similar steps for Camera if you use video calls.
6. Restart Teams and test hanging up a call again.

Proper permissions allow Teams to fully manage call functions.

Step 5: Reset Microsoft Teams App

If the problem persists, resetting Teams can restore default settings without uninstalling the app.

1. Open Settings in Windows 11.
2. Go to Apps > Installed apps.
3. Find Microsoft Teams in the list and click the three dots next to it.
4. Select Advanced options.
5. Scroll down and click Reset.
6. Confirm the reset when prompted.
7. Launch Teams again and check if you can hang up calls.

Resetting clears app data and settings, which can fix stubborn issues.

Alternative Method: Use the Web Version of Microsoft Teams

If the desktop app keeps giving problems, try using the web version of Teams as a temporary workaround.

• Open your preferred web browser.
• Go to https://teams.microsoft.com.
• Sign in with your Microsoft account.
• Make and hang up calls from the web interface.

The web version uses fewer system resources and can bypass some app-specific issues.

FAQs

Why can’t I hang up calls even after restarting Teams?

Sometimes, the issue might be caused by corrupted cache or outdated app versions. Try clearing the cache and checking for updates as explained above.

Is it necessary to reset the entire app?

Resetting is a more advanced step and should be done only if simpler solutions fail. It restores default settings and can fix deep app problems.

Can hardware issues cause this problem?

Yes, faulty audio devices or driver issues may interfere with call controls. Ensure your audio drivers are up to date and devices are working properly.

Will reinstalling Microsoft Teams help?

Reinstalling can help if the app is corrupted. Resetting or reinstalling should be your last options after trying other steps.

Does Windows 11 have specific compatibility issues with Teams?

Generally, Teams works well on Windows 11. However, early versions of Windows 11 or specific builds may have compatibility bugs, so keeping both Windows and Teams updated is important.

When Nothing Works

If none of the above solutions help, you can try the following final steps:

• Contact Microsoft Support: Visit the official Microsoft Teams support page for personalized help: Microsoft Teams Support.
• Reinstall Microsoft Teams: Uninstall Teams completely from your system, then download and install the latest version from the official website.
• Check for Windows Updates: Sometimes, pending Windows updates can cause app conflicts. Go to Settings > Windows Update and install any available updates.
• Use a Different Device: If possible, try using Teams on another computer or mobile device to isolate whether the problem is specific to your PC.

Conclusion

Being unable to hang up calls in Microsoft Teams can disrupt your workflow, but the problem is usually fixable with simple steps. Start by restarting the app and checking for updates. Clearing the cache and adjusting permissions often resolve the issue. If needed, resetting the app or using the web version can help as well.

Remember to keep your software and drivers updated, and don’t hesitate to reach out to official support if problems persist. By following this guide, you should regain full control over your Microsoft Teams calls on Windows 11 quickly and efficiently.