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How to Fix Purchase Content Usage Network Error on Xbox in Windows 11: Step-by-Step Solutions

If you’re encountering the “Purchase Content Usage Network Error” on your Xbox app in Windows 11, it can be frustrating. This error usually prevents you from downloading or accessing purchased content. Fortunately, there are straightforward ways to resolve it.

This guide will walk you through simple, step-by-step solutions to fix this error. Even if you’re not tech-savvy, the instructions are clear and easy to follow.

By the end, you’ll have a better understanding of why this error happens and how to fix it effectively.

Let’s get started with some quick checks before diving into solutions.

Quick Note: Before You Begin

  • Make sure your Windows 11 system is connected to a stable internet connection. Network issues often cause this error.
  • Verify that your Xbox app and Windows Store are up to date. Outdated apps can sometimes trigger errors.
  • Ensure you are signed in with the correct Microsoft account that owns the purchased content.
  • Check for any pending Windows updates and install them if available. This keeps your system optimized.

Step 1: Restart Your PC and Xbox App

Sometimes, simple restarts can resolve temporary glitches that cause network errors. This step refreshes your system and app connections.

  1. Close the Xbox app completely by clicking the “X” or using Alt + F4.
  2. Restart your Windows 11 PC by clicking Start > Power > Restart.
  3. After rebooting, open the Xbox app again and try accessing your purchased content.

Step 2: Check Your Internet Connection and Network Settings

Network errors often stem from connectivity problems. Verifying your internet connection ensures the Xbox app can communicate with Microsoft servers.

  1. Open Settings by pressing Windows + I.
  2. Go to Network & Internet.
  3. Ensure your device is connected to a network and the connection is stable (look for “Connected, secured”).
  4. If using Wi-Fi, try switching to a wired Ethernet connection for better stability.
  5. Run the built-in network troubleshooter by clicking Advanced network settings > Network troubleshooter.

Step 3: Reset the Xbox App

Resetting the Xbox app clears its cache and data, which can fix corrupted files causing errors.

  1. Open Settings and navigate to Apps > Installed apps or Apps & Features.
  2. Find the Xbox app in the list.
  3. Click the three dots next to it and select Advanced options.
  4. Scroll down and click Reset. Confirm if prompted.
  5. After resetting, open the Xbox app and sign in again.

Step 4: Clear Microsoft Store Cache

The Xbox app heavily relies on the Microsoft Store. Clearing its cache can resolve purchase and download issues.

  1. Press Windows + R to open the Run dialog box.
  2. Type wsreset.exe and press Enter.
  3. A blank Command Prompt window will open; wait for it to close automatically after clearing the cache.
  4. The Microsoft Store will open automatically once the reset is complete.

Step 5: Check Xbox Services Are Running

The Xbox app depends on several background services. Ensuring these services are running properly helps avoid network errors.

  1. Press Windows + R, type services.msc, and press Enter.
  2. Scroll down and locate the following services:
    • Xbox Accessory Management Service
    • Xbox Live Auth Manager
    • Xbox Live Game Save
    • Xbox Live Networking Service
  3. For each service, right-click and select Properties.
  4. Make sure the Startup type is set to Automatic or Manual.
  5. If the service is not running, click Start, then click OK.

Step 6: Sign Out and Sign Back Into the Xbox App

Signing out and back in can refresh your account connection and resolve authorization issues that trigger network errors.

  1. Open the Xbox app.
  2. Click on your profile icon in the top-right corner.
  3. Select Sign out.
  4. Close the app, then reopen it.
  5. Sign back in with the Microsoft account that made the purchase.

Alternative Methods and Advanced Options

If the above steps don’t work, consider these additional solutions:

  • Run Windows Store Apps Troubleshooter: Go to Settings > System > Troubleshoot > Other troubleshooters, then run the troubleshooter for Windows Store apps.
  • Disable VPN or Proxy: VPNs or proxies can interfere with Xbox network connections. Temporarily disable them and check again.
  • Reinstall the Xbox App: Open PowerShell as administrator and run:
    Get-AppxPackage *xboxapp* | Remove-AppxPackage
    Then reinstall from the Microsoft Store.
  • Check Firewall Settings: Ensure Xbox and Microsoft Store apps are allowed through the Windows Firewall.

Frequently Asked Questions (FAQs)

Why am I seeing the Purchase Content Usage Network Error on Xbox?

This error usually happens due to network connectivity problems, corrupted app data, or issues with your Microsoft account’s authorization.

Will restarting my PC fix the error?

Yes, restarting can often clear temporary glitches and refresh network connections, which might resolve the issue.

Is it safe to reset the Xbox app?

Yes, resetting the Xbox app only clears its local data and cache. It won’t delete your purchases or account information.

Do I need to update Windows 11 to fix this error?

Keeping Windows updated is important as updates include fixes and improvements for apps like Xbox and Microsoft Store.

What if my internet connection is fine but I still get the error?

In that case, the problem could be with app data, services, or account sign-in. Follow the troubleshooting steps provided to isolate and fix the issue.

When Nothing Works

If none of the above methods resolve the error, you can try these final options:

  • Contact Xbox Support: Visit the official Xbox Support website for personalized assistance.
  • Check Xbox Live Status: Sometimes server outages cause errors. Check Xbox Live Status to see if services are down.
  • Create a New User Account: Test if the issue is user-profile specific by creating a new Windows user account and signing in to the Xbox app there.
  • Reset Windows Network Settings: Go to Settings > Network & Internet > Advanced network settings > Network reset. This will reinstall network adapters and reset settings.

Conclusion

The “Purchase Content Usage Network Error” on Xbox in Windows 11 is usually related to network or app issues. By following the steps from restarting your PC to resetting the Xbox app and checking services, you can fix most problems easily.

Always start with simple checks like your internet connection and account status before moving to advanced methods. If the error persists, official Xbox support and status pages provide further guidance.

With patience and these detailed solutions, you’ll be back to enjoying your purchased content in no time.

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