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How to Fix Ubisoft Connect Not Working on Windows 11: Step-by-Step Solutions

Ubisoft Connect is an essential platform for gamers who enjoy Ubisoft titles on Windows 11. Sometimes, it may stop working properly, causing frustration. Fortunately, many common issues can be fixed with simple steps.

This article will guide you through easy and effective solutions to get Ubisoft Connect running smoothly again. Each step is explained in detail to help even those new to troubleshooting.

By following these instructions, you can often resolve problems without needing technical support. Let’s begin with some quick checks before diving into fixes.

Read through carefully and try each solution one by one until your Ubisoft Connect works as expected.

Quick Note: Prerequisites and Basic Checks

Before trying more advanced troubleshooting, ensure the following:

  • Stable Internet Connection: Ubisoft Connect requires internet. Make sure your connection is working and stable.
  • System Updated: Windows 11 and Ubisoft Connect should be up to date with the latest versions.
  • Account Credentials: Confirm your Ubisoft account username and password are correct.
  • Antivirus and Firewall: Sometimes security software blocks Ubisoft Connect. Temporarily disable them to check.

Step 1: Restart Ubisoft Connect and Your PC

The simplest fix is often to restart the app and your computer. This clears temporary glitches that might cause Ubisoft Connect to freeze or fail to launch.

  1. Close Ubisoft Connect completely. Check the system tray or Task Manager to ensure it’s not running in the background.
  2. Restart your PC to refresh system resources.
  3. Launch Ubisoft Connect again and see if it works.

This step is important because many software issues happen due to temporary conflicts or memory overload, which a restart solves.

Step 2: Run Ubisoft Connect as Administrator

Sometimes Ubisoft Connect needs additional permissions to run properly. Running it as administrator can fix permission-related problems.

  1. Right-click the Ubisoft Connect shortcut or executable file.
  2. Select Run as administrator from the context menu.
  3. If prompted by User Account Control (UAC), click Yes to allow.

This lets Ubisoft Connect access system files and network resources it may require.

Step 3: Check and Repair Ubisoft Connect Installation

Corrupted files can cause Ubisoft Connect to malfunction. The app has a built-in repair option you can use.

  1. Open Ubisoft Connect.
  2. Click on the menu icon (three horizontal lines) in the top-left corner.
  3. Go to Settings > Downloads.
  4. Click on Verify files or Repair to check and fix corrupted files.

This process scans for missing or broken files and replaces them, ensuring your installation is intact.

Step 4: Update or Reinstall Ubisoft Connect

If repair doesn’t help, the app itself might be outdated or corrupted beyond repair. Updating or reinstalling Ubisoft Connect can solve these issues.

Update Ubisoft Connect

  1. Open Ubisoft Connect.
  2. If an update is available, you’ll see a prompt to install it. Follow the instructions to update.

Reinstall Ubisoft Connect

  1. Press Windows + I to open Settings.
  2. Go to Apps > Installed apps.
  3. Find Ubisoft Connect and select Uninstall.
  4. After uninstalling, visit the official Ubisoft website and download the latest version.
  5. Install Ubisoft Connect and sign in again.

This ensures you have a fresh copy with the latest features and bug fixes.

Step 5: Adjust Firewall and Antivirus Settings

Security software may block Ubisoft Connect from working correctly. You can add Ubisoft Connect to the exception list to prevent this.

  1. Open Windows Security by searching it in the Start menu.
  2. Go to Firewall & network protection.
  3. Click Allow an app through firewall.
  4. Find Ubisoft Connect in the list. If it’s not there, click Add another app and browse to its installation folder.
  5. Check both Private and Public networks.
  6. Save changes and restart Ubisoft Connect.

For antivirus, open your antivirus program and look for exclusions or exceptions settings. Add Ubisoft Connect to avoid interference.

Step 6: Clear Ubisoft Connect Cache

Sometimes cached data can cause issues. Clearing the cache can help resolve login and launch problems.

  1. Close Ubisoft Connect completely.
  2. Press Windows + R to open the Run dialog.
  3. Type %ProgramData% and press Enter.
  4. Locate the Ubisoft folder and open it.
  5. Delete the cache folder.
  6. Restart Ubisoft Connect.

This forces Ubisoft Connect to rebuild its cache, which often solves issues related to corrupted temporary data.

FAQs

Why won’t Ubisoft Connect open on Windows 11?

It could be due to permission issues, corrupted files, outdated software, or interference from antivirus/firewall.

How do I know if Ubisoft Connect is down?

You can check Ubisoft’s official server status page or social media channels to see if there’s a widespread outage.

Can I play Ubisoft games without Ubisoft Connect?

Most Ubisoft games require Ubisoft Connect for authentication and updates, so it’s generally necessary.

Will reinstalling Ubisoft Connect delete my games?

No, uninstalling Ubisoft Connect does not delete your installed games. However, it’s good to back up your game files just in case.

Is it safe to disable antivirus for Ubisoft Connect?

Disabling antivirus temporarily for testing is okay, but don’t keep it disabled permanently. Instead, add Ubisoft Connect as an exception.

When Nothing Works

If none of the above steps solve the problem, you have a few final options:

  • Contact Ubisoft Support: Visit Ubisoft Help for official assistance.
  • Check Forums: Community forums often provide solutions for specific issues.
  • Windows System Restore: If the problem started recently, you can restore your PC to an earlier point when Ubisoft Connect worked.
  • Use Compatibility Mode: Right-click Ubisoft Connect, go to Properties > Compatibility tab, and try running it in compatibility mode for Windows 10.

Conclusion

Ubisoft Connect issues on Windows 11 can be frustrating but are usually fixable with simple troubleshooting. Start with basic steps like restarting your PC, running as administrator, and checking your internet connection.

Progress to repairing or reinstalling the app if needed, and ensure your firewall or antivirus isn’t blocking it. Clearing the cache can also resolve many common problems.

By following this guide carefully, you should be able to get Ubisoft Connect working again and enjoy your games without interruption. Remember, official Ubisoft support is always available if you need further help.

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