How to Fix Windows 11 Error Reporting Service Not Working: Step-by-Step Solutions

Windows 11 is designed to help users by reporting errors to Microsoft, allowing for faster fixes and better system stability. However, sometimes the Error Reporting Service may stop working, causing issues with error notifications and troubleshooting. This guide will walk you through simple and clear steps to fix the Windows 11 Error Reporting Service not working.

We will start with basic checks and then move on to more detailed solutions. Each step includes explanations to help you understand why it’s necessary. You don’t need to be a tech expert to follow along.

By the end, you should have your Error Reporting Service running smoothly again. Let’s get started!

If you prefer, you can skip ahead to the FAQs or “When Nothing Works” section for more tips.

Quick Note: Before You Begin

Before diving into the fixes, make sure you have these basics covered:

Check your internet connection: Error reporting needs internet access to send reports to Microsoft.
Ensure Windows Updates are current: Sometimes updates fix system services automatically.
Restart your computer: A simple reboot can resolve temporary glitches.
Have administrator rights: Some steps require admin access to change system settings.

Step 1: Restart the Windows Error Reporting Service

Sometimes the service might be stopped or stuck. Restarting it can refresh its state.

Press Windows + R to open the Run dialog box.
Type services.msc and press Enter. This opens the Services window.
Scroll down and find Windows Error Reporting Service.
Right-click it and select Restart. If the option is grayed out, click Start instead.
Close the Services window and check if the error reporting works now.

Why this helps: Restarting the service resolves temporary freezes or stops that may have occurred.

Step 2: Check the Service Startup Type

If the service is disabled, Windows won’t run it automatically. Setting it to automatic ensures it starts on its own.

Open the services.msc window again (see Step 1).
Locate Windows Error Reporting Service and right-click it.
Select Properties.
In the General tab, find Startup type.
Make sure it is set to Automatic (Delayed Start). If not, change it.
Click Apply, then OK.
Restart your PC to apply changes.

Why this is important: Without automatic startup, the service may never run when needed.

Step 3: Run System File Checker (SFC) Scan

Corrupted system files can cause services to malfunction. The System File Checker tool scans and repairs these files.

Click the Start button, type cmd.
Right-click Command Prompt and select Run as administrator.
In the command prompt window, type sfc /scannow and press Enter.
Wait for the scan to complete. It might take several minutes.
If any corrupted files are found, the tool will attempt to repair them automatically.
Restart your computer after the scan finishes.

Why this helps: Fixing corrupted files can restore proper service functionality.

Step 4: Reset Windows Error Reporting Settings via Registry Editor

If the service is running but still not working correctly, incorrect registry settings might be the cause. Resetting them can help.

Warning: Be careful when editing the registry. Incorrect changes can cause system issues. Consider backing up the registry first.

Press Windows + R, type regedit, and press Enter to open the Registry Editor.
Navigate to the following path:
HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsWindows Error Reporting
Right-click the Windows Error Reporting folder and select Export to back it up.
After backing up, right-click the folder again and select Delete.
Close the Registry Editor and restart your PC.

Windows will recreate the necessary registry keys with default settings after reboot.

Step 5: Check Group Policy Settings (For Advanced Users)

Sometimes, Windows Error Reporting is disabled via Group Policy. This usually applies to business or school computers.

Press Windows + R, type gpedit.msc, and press Enter to open the Local Group Policy Editor.
Navigate to:
Computer Configuration > Administrative Templates > Windows Components > Windows Error Reporting
On the right pane, double-click Disable Windows Error Reporting.
If it is set to Enabled, change it to Not Configured or Disabled.
Click Apply and OK.
Restart your computer.

Note: If you don’t have access to Group Policy Editor, your version of Windows might not include it.

Step 6: Use Windows Troubleshooter

Windows includes built-in troubleshooters to fix common problems automatically.

Open Settings by pressing Windows + I.
Go to System > Troubleshoot > Other troubleshooters.
Find Program Compatibility Troubleshooter or Windows Store Apps and run them.
Follow the on-screen instructions.
Restart your PC after troubleshooting.

While not specific to error reporting, these troubleshooters can sometimes identify related issues.

Frequently Asked Questions (FAQs)

Why is the Windows Error Reporting Service important?

It helps Microsoft collect data about system errors, which assists in diagnosing and fixing issues faster. It also can provide you with solutions or workarounds.

Can I disable the Error Reporting Service?

While possible, it’s not recommended. Disabling it means your system won’t report errors, potentially delaying fixes and support.

Will resetting the registry delete my files?

No, resetting the Windows Error Reporting registry keys only affects service settings. Your personal files remain safe.

What if I don’t have administrator rights?

Many fixes require admin access. If you lack it, contact your system administrator or the person who manages your PC.

Is it safe to delete registry keys?

Only if you back them up first and follow instructions carefully. Deleting unknown keys can cause system problems.

When Nothing Works

If you have tried all the steps above and the Windows Error Reporting Service still does not work, consider these final options:

Run a system restore: Roll back your PC to a point when the service was working properly.
Perform a Windows repair installation: This keeps your files but repairs system components.
Contact Microsoft Support: Visit Microsoft Support for professional help.
Check official forums: Sometimes other users have faced similar issues with solutions posted online.

Conclusion

The Windows Error Reporting Service is a valuable feature that helps improve your system’s reliability by reporting errors. When it stops working, simple fixes like restarting the service or running system scans can often restore its function.

For more persistent issues, resetting registry settings or checking Group Policy can help. Always remember to take backups before making changes, and use troubleshooting tools provided by Windows.

By following these clear, step-by-step instructions, you can get the Error Reporting Service back up and running, ensuring your PC stays healthy and responsive.