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Microsoft Store games are popular among Windows 11 users for their easy access and variety. However, sometimes these games may fail to launch or work correctly. This can be frustrating, especially when you just want to enjoy your gaming session. Fortunately, there are several simple steps you can take to fix this issue.

In this guide, we will walk you through easy and detailed solutions to get your Microsoft Store games running smoothly again. Each step is explained clearly so even beginners can follow along without trouble. Let’s get started.

Remember, fixing game issues often involves checking basic settings and updating your system. These steps help eliminate common problems before moving on to more advanced fixes. Patience and careful following of instructions will help you resolve the issue efficiently.

By the end of this article, you will have a solid understanding of how to troubleshoot and fix Microsoft Store games that are not working on Windows 11.

Quick Note: Before You Begin

• Ensure your Windows 11 is updated. Many game issues stem from outdated system files.
• Make sure your internet connection is stable, as some games require online verification or downloads.
• Check that your Microsoft Store app is signed in with the correct Microsoft account linked to your game purchases.
• Verify that your PC meets the minimum hardware requirements for the games you want to play.

Step 1: Restart Your Computer

Sometimes, a simple restart can resolve temporary glitches. Restarting clears memory and closes background processes that may interfere with games.

1. Click on the Start menu.
2. Select the Power icon.
3. Choose Restart.
4. After the PC restarts, try launching your game again.

If the game still does not work, proceed to the next step.

Step 2: Check for Windows Updates

Keeping Windows updated ensures your system has the latest fixes and compatibility improvements.

1. Open Settings by pressing Windows + I.
2. Click on Windows Update in the sidebar.
3. Press Check for updates.
4. If updates are found, click Download and install.
5. Restart your computer if prompted.

Step 3: Update the Microsoft Store App

An outdated Microsoft Store app can cause game launching problems. Updating it can fix bugs and improve performance.

1. Open the Microsoft Store app.
2. Click on the Library icon (usually at the bottom left).
3. Click Get updates to update all apps, including Microsoft Store.
4. Wait for updates to complete, then restart your PC.

Step 4: Reset the Microsoft Store Cache

The Microsoft Store cache stores temporary data that can sometimes become corrupted, causing games to malfunction.

1. Press Windows + R to open the Run dialog.
2. Type wsreset.exe and press Enter.
3. A blank Command Prompt window will open; wait for it to close automatically.
4. The Microsoft Store will launch automatically after the reset.
5. Try opening your game again.

Step 5: Run the Windows Store Apps Troubleshooter

Windows includes a built-in troubleshooter that can detect and fix issues related to Microsoft Store apps.

1. Open Settings (Windows + I).
2. Click on System, then select Troubleshoot.
3. Choose Other troubleshooters.
4. Find Windows Store Apps and click Run.
5. Follow the on-screen instructions and apply any suggested fixes.

Step 6: Repair or Reset the Problematic Game

If a specific game is not working, repairing or resetting it can restore its files without uninstalling completely.

1. Open Settings and go to Apps.
2. Click Installed apps or Apps & Features.
3. Find your game in the list and click the three dots (⋮) next to it.
4. Select Advanced options.
5. Scroll down and click Repair. Wait for the process to complete.
6. If repairing doesn’t help, click Reset. This will reinstall the game but keep your data.

Step 7: Reinstall the Microsoft Store Game

If repairing and resetting don’t solve the problem, reinstalling the game is a good option.

1. Open Settings > Apps > Installed apps.
2. Locate the game, click on the three dots (⋮) and select Uninstall.
3. Confirm the uninstallation.
4. Open the Microsoft Store app.
5. Search for your game and click Install.
6. Launch the game after installation completes.

Step 8: Check Your Game’s Permissions

Games may require certain permissions to run properly, such as access to your microphone, location, or storage.

1. Go to Settings > Privacy & security.
2. Under App permissions, check categories like Microphone, Camera, and File system.
3. Make sure permissions are enabled for your game.

Step 9: Disable Antivirus or Firewall Temporarily

Sometimes, security software can block games from launching or connecting to servers.

• Temporarily disable your antivirus or firewall.
• Try launching the game again.
• If it works, add the game to the antivirus/firewall exceptions list.
• Re-enable your security software afterward for protection.

Frequently Asked Questions (FAQs)

Why won’t my Microsoft Store games launch at all?

This can be caused by outdated Windows or Store apps, corrupted caches, or missing permissions. Following the steps above usually resolves these issues.

Do I lose my game data if I reset or reinstall the game?

Resetting often keeps your saved data, but uninstalling usually removes it unless your game saves progress to the cloud or external storage.

Is it safe to disable antivirus during troubleshooting?

Yes, temporarily disabling antivirus is safe if done briefly. Always re-enable it after testing and add exceptions if needed to avoid future blocks.

Can I play Microsoft Store games offline?

Many games support offline play, but some require internet for license verification or multiplayer features. Check your game’s requirements.

What if the Microsoft Store app itself is not working?

Try resetting the Store cache, updating the Store app, or reinstalling the Microsoft Store using PowerShell commands.

When Nothing Works

If none of the above solutions resolve your issue, consider the following final options:

• Contact Microsoft Support: Visit the official Microsoft support website and submit a ticket for help.
• Use the Xbox Support Forums: Many Microsoft Store games are linked to Xbox services, and their forums can provide community help.
• Create a new Windows user account: Sometimes corrupted user profiles cause app issues.
• Perform a System Restore: Revert your PC to a point before the problem started.
• Reset or reinstall Windows: As a last resort, a clean Windows installation can fix deep system issues.

Conclusion

Microsoft Store games not working on Windows 11 can be caused by a variety of issues, but most can be resolved by following simple troubleshooting steps. Always start with basic fixes like restarting your PC and checking for updates. Resetting caches and using the built-in troubleshooter often clears common problems. Repairing or reinstalling games can fix corrupted files, while checking permissions and security settings ensures games run smoothly.

By carefully following the step-by-step solutions provided, you can enjoy your Microsoft Store games without interruptions. Remember to keep your system and apps updated, and don’t hesitate to reach out to official support if you need further assistance.